Job Description

We are partnering with a growing food & hospitality business to appoint an Operations Manager to take ownership of a developing multi-site concept in Belgium.

This opportunity is ideal for someone who thrives in hands-on environments and wants to move beyond pure operations into a role with real influence over performance, team culture, and future expansion.

You will step into a business at an exciting stage - established enough to have momentum, yet still requiring the right operational leader to elevate standards, unlock growth, and shape what comes next.

Key Responsibilities

• Oversee operations across multiple restaurant locations, ensuring consistent execution
• Drive sales performance and improve overall site profitability
• Lead, coach, and develop restaurant teams to build capability and accountability
• Maintain high standards in food quality, service delivery, and hygiene
• Monitor key performance indicators and take action to improve results
• Identify operational inefficiencies and implement practical improvements
• Support the preparation and execution of new site openings
• Maintain a strong presence in restaurants, working closely with teams on the ground

Requirements

Required Qualifications

• Proven experience in Food & Beverage / restaurant operations
• Direct experience working within a Korean restaurant environment
• Strong understanding of Korean food standards and operational requirements
• Demonstrated ability to improve business performance (sales, efficiency, or team outcomes)
• Experience managing teams in a fast-paced, hands-on environment
• Ability to operate in a multi-site setting
• Fluent in English, with working proficiency in Flemish
• Comfortable working in a fully onsite, field-based role

Preferred Qualifications

• Experience opening new restaurant locations or supporting business expansion
• Background in scaling or growing a restaurant concept
• Exposure to casual dining or quick service restaurant environments
• Strong commercial awareness and ability to work with performance metrics

Benefits

Package (Salary, Benefits, Leave)

• Salary: €40,000 – €50,000 gross per annum
• Bonus: Performance-related incentive (details shared during process)
• Benefits: To be discussed
• Leave: Statutory Belgian annual leave (minimum 20 days + public holidays)
• Working Model: Onsite, with regular travel between locations

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement

Both IDM Brands and our clients are Equal Opportunity Employers. For all positions, whether with IDM Brands or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, nationality, age, disability, genetic information, or any other characteristic protected under EU law and the laws of the respective EU member states.

Commitment to Diversity

IDM Brands and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across EU member states.

Reasonable Accommodations

Both IDM Brands and our clients are committed to providing reasonable accommodations to individuals with disabilities, in accordance with EU Directive 2000/78/EC and national laws of EU member states. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information

For client positions, compensation information will be provided in accordance with applicable EU and national laws. When required by law, salary information will be included in job postings or provided during the recruitment process. We are committed to pay transparency and equal pay for equal work, in line with EU Directive 2006/54/EC and national laws on pay equity.

Compliance with Laws

Both IDM Brands and our clients comply with EU laws, directives, and regulations, as well as national laws of EU member states governing non-discrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment

Both IDM Brands and our clients expressly prohibit any form of workplace harassment based on any protected characteristic under EU law and the laws of EU member states. This includes, but is not limited to, harassment based on race, ethnic origin, religion, sex, sexual orientation, gender identity or expression, nationality, age, disability, or genetic information.

Data Protection and Privacy

We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.

Pay Equity

Both IDM Brands and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable EU and national laws.

Working Time and Leave

We comply with EU Directive 2003/88/EC concerning certain aspects of the organization of working time, as well as national laws of EU member states regarding working hours, rest periods, and leave entitlements.

Health and Safety

We are committed to providing a safe and healthy work environment in accordance with EU Framework Directive 89/391/EEC on Safety and Health at Work and relevant national laws of EU member states.

Works Councils and Employee Representation

We respect the rights of employees to form and join works councils and other forms of employee representation in accordance with EU Directive 2009/38/EC and national laws of EU member states.

Country-Specific Declarations

While this policy provides a general framework applicable across the EU, it's important to note that specific employment laws can vary significantly between EU member states. To ensure full compliance with local regulations, we make the following provisions:

1. Local Law Compliance: In addition to EU-wide regulations, we comply with all national laws and regulations of the specific EU member state where the employment takes place.
2. Country-Specific Addenda: For each EU country where we operate, we maintain country-specific addenda to this policy. These addenda outline any additional requirements, protections, or procedures mandated by national law that go beyond or differ from EU-wide standards.
3. Language Requirements: In countries where local law requires that employment policies be provided in the local language, we will make available a properly translated version of this policy and its country-specific addendum.
4. Notification of Applicable Laws: During the recruitment process, candidates will be informed of the specific national laws that apply to their potential employment, in addition to EU-wide regulations.
5. Regular Updates: We commit to regularly reviewing and updating our country-specific addenda to reflect any changes in national employment laws.
6. Precedence of National Law: Where national law provides greater protection or additional rights to employees beyond what is outlined in this general EU policy, the national law will take precedence.
7. Specific Declarations: Where required by national law, we will make specific declarations regarding matters such as:

• Pay transparency and gender pay gap reporting
• Working time arrangements
• Collective bargaining agreements
• Data protection and privacy measures
• Whistleblower protection mechanisms
• Any quota systems for underrepresented groups in employment

Use of Artificial Intelligence in Recruitment

IDM Brands and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Genetic Information

In accordance with EU and national laws, both IDM Brands and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws

Both IDM Brands and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate within the EU.

Note: This job posting may be for a position with IDM Brands or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within the EU.