Job Description

Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for pets, people and the planet. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life, making an impact for Pets, People and the Planet!

In this role you will champion the growth of our people, drive operational and commercial success, and help create exceptional experiences for pets, people and the planet.

You'll lead with our purpose front of mind—delivering more expertise, more service, more value, and more care for pets, people and the planet.

How you will lead success across your region…

• Lead, coach and mentor Store Managers and retail teams across your portfolio.
• Build a culture of engagement, accountability and continuous improvement.
• Drive succession planning and career development opportunities.

• Drive sales growth, profitability and achievement of key business KPIs.
• Analyse store performance data and provide actionable insights.
• Manage expenses, gross profit performance and wage budgets.
• Champion loyalty program participation and private label sales growth.

• Drive Net Promoter Score (NPS) results through proactive coaching and action planning.
• Support teams to identify customer needs and provide expert advice.

• Ensure stores execute promotions, marketing initiatives and visual merchandising standards.
• Maintain strong stock management processes and minimise inventory loss.
• Drive compliance with operational, audit and task management requirements.

You'll Thrive in This Role If You...

• You are a people-first leader with a proven track record in retail management and a passion for developing teams.
• Demonstrated success leading and developing diverse retail teams.
• Strong commercial acumen with experience driving sales and profitability.
• Proven ability to deliver operational excellence and compliance standards.
• Exceptional communication and relationship-building skills.
• Customer-focused mindset with a passion for delivering outstanding service.

• Multi-site retail leadership experience.
• Strong planning, prioritisation and conflict resolution skills.
• Ability to adapt in a fast-paced and evolving environment.
• High attention to detail and strong problem-solving capability.

If you are passionate about people and pets, we’d love to hear from you!

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. 

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community