Job Description

General Manager, Healthcare Support Services (South Central Alberta) -- Long Term Care & Senior Living Facilities

Are you a senior hospitality or healthcare support services leader with a passion for enhancing the daily lives of residents? Do you thrive in environments where compassion, quality, and operational excellence intersect? If so, this role may be the perfect next step in your career.

We are looking for an individual who:

• Is ready to grow their career in a multi site leadership role supporting long term care and senior living communities
• Loves delivering exceptional food, hospitality, and support services that make a meaningful difference in residents’ lives
• Is comfortable travelling throughout south central Alberta (up to 80%)
• Brings flexibility, creativity, and a solutions focused mindset to a dynamic healthcare environment
• Builds strong partnerships with site leaders, clinical teams, and client stakeholders
• Stays calm, focused, and organized even in high pressure or rapidly changing situations
• Has strong financial acumen and confidently manages budgets, labour, and cost controls
• Anticipates needs, identifies risks early, and proactively supports teams to deliver consistent, high quality service

What You’ll Do

As the General Manager, you will support multiple long term care and senior living sites across south central Alberta, overseeing food services, hospitality, housekeeping, laundry and retail. Reporting to the District Manager, you will ensure each location delivers safe, compliant, resident centred service every day.

You will set the operational vision for each site and work closely with on site teams to ensure consistent delivery through hands on leadership, coaching, and collaboration.
The successful candidate will have experience leading large, diverse teams and a proven track record of service excellence, people development, and operational performance in healthcare, hospitality, or a related field.

Healthcare - Aramark

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Every day, we're finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization.

Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting healthy living.

Job Responsibilities

• Serve as a senior operational leader and trusted partner for both our client organizations and Aramark
• Champion a safety first culture, ensuring all services meet or exceed provincial health, safety, and infection prevention standards
• Ensure full compliance with Aramark programs, healthcare regulations, and site specific contractual requirements
• Deliver high quality food, hospitality, and support services tailored to the needs of residents, families, and clinical teams
• Train, coach, and develop site managers to ensure consistent service delivery and strong leadership pipelines
• Support succession planning and workforce stability across all assigned sites
• Drive annual revenue growth and operational improvements through quality, innovation, and targeted service enhancements
• Conduct regular audits to ensure compliance with Alberta Health Services (AHS) standards, licensing requirements, and contractual obligations
• Act as delegate for the District Manager when required

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• University/College degree or diploma in Hospitality Management, Business Administration, Health Services, or a related field (preferred)
• CSNM is an asset
• Advanced food safety certification (e.g., Food Safe Level 2, equivalent)
• Minimum 5 years of management experience in a fast paced food service, healthcare, or hospitality environment
• Experience managing multiple locations and leading teams of 20+ employees
• Strong computer literacy, including Microsoft Excel, PowerPoint, and Word
• Proven financial literacy, including the ability to analyze budgets, operating reports, and financial statements
• Demonstrated ability to recruit, develop, and retain strong, diverse teams
• Strong relationship building skills with internal teams, clients, and senior leadership
• Excellent organizational and time management abilities
• Positive attitude and a genuine commitment to resident centred service
• Valid driver’s license and reliable transportation
• Flexibility to work occasional evenings or weekends as required

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $83,811.00 - $105,029.00.