Job Description

Multi Services Assistant

Salary: £26.227.50 per annum plus company benefits

Location: Birmingham, B4

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday to Friday working rotating shifts between 7.00am and 11.00pm with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of Multi Services Assistant is a key position in Williams Lea, providing professional office services, reprographics, print and mail room services, plus general administrative tasks, offering excellent customer service to all our customers.

The Multi Services Assistant will ensure work is carried out to the highest standard and produced correctly within the agreed deadline, maintaining a proactive relationship with our customers, ensuring queries and issues are dealt with in a timely and professional manner.

Key responsibilities

Mail Room Services

• Ensuring that the post deadlines are kept to
• Sort and distribute incoming, sort and stamp outgoing mail
• Record all incoming/outgoing special mail, messenger, and courier companies
• Arrange all deliveries and collection times with mail, messenger, and courier companies

Reprographics/Scanning

• Prioritise jobs and run them to meet customer requirements and deadlines
• Provide high quality photocopying and scanning as per customer instructions
• Copy documents using large Photocopiers
• Scan documents using large scanners

Print Room Services

• Manage outlook inbox and email customers if required
• Reschedule deadlines with customers
• Enter job details onto a workflow application accurately
• Quality check documents so they are of a high standard with minimal errors
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Follow all stock and consumable procedures. Replenish copiers with all consumables

Customer Service

• Deal with any customer enquires in a prompt and efficient manner
• Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate
• Anticipate customer’s needs and offer assistant wherever possible
• Communicate with customers on job or deadlines issues
• Manage client perception and company reputation
• Working in a Customer service HUB and independently

Personal attributes

• Previous Post room and Reprographics experience would be preferable
• Well presented, with excellent communication skills.
• Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
• Strong customer focus
• Capable of taking initiative and developing solutions
• Flexible and enthusiastic, self-starter who is keen to progress with a fast-growing company
• Able to work alone as well as within a team
• Attention to detail, ability to retain high concentration levels for extended periods of time

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com

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