Job Description

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

AC Hotel by Marriott Gold Coast brings a modern and sophisticated approach to hospitality, blending contemporary design with intuitive service. Located in the heart of Surfers Paradise, the hotel offers thoughtfully curated experiences for both business and leisure travellers, reflecting the brand's focus on simplicity, elegance, and attention to detail. Join a passionate team shaping a fresh and innovative hospitality experience in one of Australia's most vibrant destinations.

Sheraton Grand Mirage Resort Gold Coast is an iconic beachfront destination and one of Australia's most renowned luxury resorts. Set amongst tropical gardens with direct beach access, the resort is celebrated for its premium guest experiences, exceptional dining offerings, and world-class facilities, delivering the timeless hospitality synonymous with the Sheraton Grand brand. This is an exciting opportunity to be part of a luxury resort team dedicated to creating memorable experiences in a truly unique beachfront setting.

About the role

Join Marriott International, the world's leading hospitality company, as a Multi-Proeprty IT Specialist. Reporting to the Multi-Property IT Manager, you will support the technology operations across three iconic Gold Coast properties: JW Marriott Gold Coast Resort & Spa, AC Hotel by Marriott Gold Coast, and Sheraton Grand Mirage Resort Gold Coast.

In this hands-on role, you will be responsible for maintaining and supporting IT systems, networks, hardware, software, and technology infrastructure across the cluster. Working closely with associates and leaders at each property, you will deliver exceptional technical support, troubleshoot and resolve IT issues, and contribute to technology initiatives that enhance both operational efficiency and the guest experience.

This is an exciting opportunity for a proactive and service-focused IT professional who enjoys working in a fast-paced, multi-property environment while being part of a globally recognised hospitality brand.

Critical Responsibilities

• Provide day-to-day support for IT systems, networks, servers, hardware, and software.
• Troubleshoot and resolve technical issues related to computers, applications, networks, and telecommunications.
• Manage user accounts, system access, and IT security controls.
• Install, configure, maintain, and upgrade IT equipment and infrastructure.
• Deliver end-user training and support to ensure effective and secure use of technology.
• Coordinate with vendors to resolve complex technical issues and implement solutions.
• Maintain IT asset inventory, system documentation, and backup procedures.
• Identify and implement process improvements to enhance IT operations and guest service.

Successful Candidates will have

• Previous experience in an IT support, systems administration, or hospitality technology role.
• Strong knowledge of computer hardware, software, networks, Microsoft environments, and end-user support.
• The ability to manage competing priorities and provide support across multiple properties and stakeholders.
• Excellent troubleshooting and problem-solving skills with a proactive approach to resolving issues.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience working with vendors, service providers, and technology projects.
• A commitment to maintaining system security, data integrity, and operational continuity.
• Exceptional organizational skills and the ability to work independently in a fast-paced environment.
• A valid driver's licence and flexibility to travel between properties as required.

The Benefits 

Enjoy the benefits of:

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group 
• Recognition programs to keep you motivated 
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.