Experience:

• Varies by size and complexity of property

Skills and Knowledge

• Financial management skills, e.g., ability to analyze P&L Statements, develop operating budgets, prepare a short- and long-term forecast and champion capital expenditure planning
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Strong analytical skills
• Strong problem-solving skills
• Ability to use standard software applications and hotel systems; technology-savvy
• Ability to acquire and maintain relationships, e.g., associates, customers, vendors
• Effective decision-making skills
• Effective influence skills
• Good negotiation skills
• Effective conflict management skills
• Effective change management skills
• Strong customer and associate relation skills
• Basic legal expertise related to hotel issues
• Good presentation and platform skills
• Knowledge of purchasing, inventory controls, supplies and equipment
• Knowledge of overall hotel operations as they affect department
• Ability to effectively manage labor productivity
• Knowledge of government regulations and safety standards

Education or Certification

• Bachelor/master’s degree in accounting, Finance, Business Administration or related field required

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Knowledge of all Accounting Practices, Procedures and Policies including Marriott SOP’s, Hotel LSOP’s and all related Marriott Corporate policies.
2. Sound understanding of front and back-office systems is displayed. Able to display good knowledge and skills of Microsoft Office products, e.g., Excel, Word and PowerPoint.

1. Ensure P&L Accuracy and Timelines:

• Costs are properly matched to Revenues.
• Costs are accurately recorded in the proper accounts.
• Period end information is transmitted to Headquarters and Regional Offices on a timely and accurate basis.
• Preliminary statements are delivered to Executive Committee and Department heads within 2 days of month end, and final statements within 5 business days.

1. Reconcile all A&L accounts on a monthly basis to adhere Company standards:

• All accounts are reconciled within 2 weeks but no more than 3 weeks of period end
• All account balances are documented by physical counts, paid invoices, signed contracts or other supporting information.

• On a quarterly basis (or as required by the CFO/RVP - Finance or Area Director of Finance formally designated by the CFO/RVP - Finance) formal reconciliations are reviewed by hotel General Manager (Monthly basis) and forwarded to the CFO/RVP - Finance or Regional Controller formally designated by the CFO/RVP - Finance.

1. Working capital Management standards are met, are within the framework of the Management Agreement and needs are minimized:

• Marriott reimbursements are paid in full per the monthly invoice.
• Debt service requirements are understood, and potential shortfalls communicated.
• Excess funds are invested in safe, liquid investment vehicles in accordance with SOP and owner requirements.

1. Participates in and contributes to all material property decisions, providing financial leadership.

1. The financial policy and perspective is shared and understood by associates.

1. Financial Training for Property Supervisors and Management are conducted not less than twice a year.

1. Consults with and supports the activities of the hotel General Manager and members of the Executive Committee.

1. Establish an effective cross training program within the department. Train Accounting employees and prepare Job Descriptions and responsibilities if required.

1. React to Corporate and Regional requests.

1. Replace the Finance Director/Financial Controller in his absence.

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behaviour; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Co-worker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mind-set - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

OTHERS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.