Skills and Knowledge

• Leadership skills
• English language
• Training and willing to help continue the success of the property

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Have an adequate knowledge of al Marriott SOP’s (Standard operating procedures) LSOP’s and all related Marriott Corporate policies related to the credit department and the Accounting department general
2. Approve issuance of credit as required by the Hotel credit policy daily.
3. Maintain supportive roles with other departments.
4. Audit compliance to credit policy and LSOP by other departments.
5. Balance daily City Ledger with Income audit.
6. Insure bills are mailed within 48 hours in adherence to the SOP and credit policy and that they are well presented and completed.
7. Follow up on all outstanding accounts and maintain proper follow up documents and maintain a history log.
8. Schedule and control the activities and duties of both the Credit Collector and the receivable clerk and monitor their performances.
9. Inform top management of current and potential credit problems.
10. Work with the Controller and the Assistant in reference to Credit and write off issues.
11. Schedule a monthly credit meeting and a quarterly write off meeting.
12. Prepare the Quarterly Credit Loss report on a timely basis as requested by the SOP.
13. Follow up on credit meetings minutes and advise the Controller and Assistant on the status of the decisions made.
14. Insure proper handling of credit cards and imprints.
15. Follow up daily with the FO manager on the High Balance sheet.
16. Maintain a good relationship with other credit supervisor in town and in other Marriott Hotels in the regions.
17. Follow up on group billing and adjust were needed.
18. Prepare the monthly aging report and discuss with the Controller and Assistant Controller.
19. Reconcile all receivable related accounts monthly to include city ledger, guest ledger, allowance for doubtful accounts and other accounts as requested by the Controller or Assistant Controller.
20. Establish an effective cross training program within the department.
21. Cover the Accounts Receivable clerk duties during his absence.
22. Participate in the Quality improvement process.
23. Maintain a close relationship with other department heads.
24. Attend from time to time the Sales department briefings.

OTSafety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.