Job Description

Multi-Line Claim Specialist

Location: New Mexico, Albuquerque

Schedule: Mon- Fri 8am - 4:30pm (MST)

Salary Range: $75,000 - $95,000 (depending on experience)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Consultant, Senior position is responsible for the investigation, evaluation, negotiation, and adjustment of assigned multi-line claims. The Senior Consultant is accountable for delivering high-quality claim services that meet CCMSI client expectations and adhere to corporate claim standards.

This role is dedicated to a single account and requires extensive experience handling general liability and complex claims, including high-exposure, highly sensitive litigated files The ideal candidate will possess strong investigative, analytical, negotiation, and litigation management skills, with experience navigating complex liability issues and collaborating with defense counsel. Experience handling claims for public entities, such as school districts, municipalities, state or local government agencies, cities, or counties, is highly preferred and will contribute to success in this role.

Responsibilities

• Investigate, evaluate, negotiate, and adjust complex multi-line claims in accordance with corporate standards, client requirements, and applicable laws.
• Establish and manage claim reserves within authority levels and provide recommendations as needed.
• Review and authorize claim-related expenses, including medical, legal, and vendor invoices.
• Negotiate settlements and facilitate claim resolution while ensuring compliance with state regulations and client-specific handling instructions.
• Manage litigated and complex exposure claims, coordinating with defense counsel, vendors, and other external partners.
• Monitor subrogation opportunities, excess/reinsurance reporting requirements, and claim recoveries.
• Maintain timely communication with clients, claimants, brokers, and other stakeholders throughout the claim lifecycle.
• Attend mediations, hearings, and settlement conferences as required.
• Provide oversight and supervision of claim activity for assigned accounts.
• Ensure compliance with CCMSI claim handling standards and service expectations.

Qualifications

Required

• Must have valid New Mexico Adjusters' License
• 8-10 years of experience handling New Mexico multi-line claims
• Excellent written and verbal communication
• Self-starter with strong organizational skills and attention to detail.
• Strong analytical, investigative, and negotiation abilities.
• Knowledge of multi-line claims handling practices and procedures.
• Ability to manage multiple priorities in a fast-paced, evolving environment.

Nice to Have

• Bilingual (Spanish) Proficiency - highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience handling municipal claims.
• Experience handling high complexity workloads - especially litigated claims.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth Internal training and advancement opportunities
• Culture A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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