Job Description

Overview

Multi-Line Claim Consultant (Municipal Liability) Location: Metairie, Louisiana (Onsite at Client Location) Schedule: Monday-Friday, 8:00 AM-4:30 PM Salary Range: $55,000-$75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking a Multi-Line Claim Consultant to investigate, evaluate, negotiate, and resolve municipal liability claims in Louisiana. This is a claims adjuster role responsible for handling property damage and bodily injury claims from initial assignment through resolution with minimal supervision while maintaining compliance with client requirements, state regulations, and corporate claim handling standards. This position works onsite within a client office environment.

Responsibilities

• Investigate, evaluate, and adjust multi-line liability claims in accordance with claim handling standards and applicable laws.
• Manage claims through the full claim lifecycle from initial report through resolution.
• Establish and maintain appropriate claim reserves within assigned authority levels.
• Negotiate settlements and resolve disputed claims in accordance with client instructions and state regulations.
• Coordinate communications with clients, claimants, legal counsel, vendors, and other stakeholders.
• Review invoices, medical documentation, damage estimates, and related claim documentation for appropriateness and accuracy.
• Monitor litigation and work with approved external vendors and legal partners when necessary.
• Maintain timely claim documentation, diary management, reporting, and payment processing.

Qualifications

Required:

• 5+ years of multi-line claims handling experience.
• Experience handling property damage and bodily injury claims.
• Ability to independently manage claims from cradle to grave with minimal supervision.
• Louisiana adjuster license.
• Strong investigation, negotiation, documentation, and communication skills.
• Proficiency with Microsoft Office applications.

Nice to Have:

• Municipal or public entity claims handling experience.
• Experience working within a client-dedicated claim environment.
• Experience handling litigated liability claims.

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

How We Measure Success

• Consistent adherence to CCMSI claim handling standards and client requirements.
• Timely and accurate claim investigations, documentation, and file management.
• Effective reserve management and claim resolution outcomes.
• Professional communication with clients, claimants, attorneys, and vendors.
• Compliance with Louisiana claim handling regulations and reporting requirements.
• Strong client service and stakeholder satisfaction.
• Quality claim outcomes achieved with appropriate independence and judgment.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer. CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #ClaimsCareers #LiabilityClaims #MunicipalClaims #AdjusterJobs #IND123