Job Description

Overview

Multi-Line Claim Consultant (National Liability Claims) Location: Fully Remote (Supporting National Liability Accounts) Schedule: Core Business Hours 8am to 4:30pm Salary Range: $75,000 - $85,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking an experienced Multi-Line Claim Consultant to join our National Liability team. This remote position is responsible for investigating, evaluating, negotiating, and resolving complex multi-line casualty claims involving auto liability, municipal exposures, and general liability claims across multiple jurisdictions. The ideal candidate brings strong technical claim handling expertise, litigation management experience, client relationship skills, and the ability to independently manage a diverse portfolio while maintaining high service standards and claim quality.

Responsibilities

What You’ll Do

• Investigate, evaluate, and adjust multi-line liability claims while ensuring compliance with client requirements, jurisdictional regulations, and CCMSI claim handling standards.
• Manage a portfolio of auto liability, municipal liability, and general liability claims from assignment through resolution.
• Analyze coverage, liability, damages, and exposure to establish appropriate reserves and develop effective claim resolution strategies.
• Coordinate and direct litigation management activities, partnering with defense counsel and vendors to drive favorable claim outcomes.
• Communicate regularly with clients, claimants, attorneys, vendors, and other stakeholders to provide claim status updates and maintain strong working relationships.
• Negotiate settlements, review invoices and legal expenses, authorize payments within designated authority levels, and pursue subrogation opportunities when appropriate.
• Prepare claim reports, reserve analyses, and client communications that support informed decision-making and service excellence.
• Participate in claim reviews, training discussions, mediations, hearings, and other claim-related proceedings as needed.

Qualifications

Required

• 5+ years of multi-line claims handling experience.
• Experience investigating, evaluating, and resolving liability claims.
• Experience handling litigated claims.
• Strong analytical, negotiation, and decision-making skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Proficiency with Microsoft Office applications.
• Home State Adjusters License is required.

Nice to Have

• Experience handling Auto Liability claims.
• Experience handling General Liability claims.
• Experience handling Municipal Liability claims.
• Experience managing claims across multiple jurisdictions.
• Experience working within a TPA environment.
• Experience supporting multiple client accounts.

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

How We Measure Success

• Delivers quality claim handling that aligns with CCMSI standards and client expectations.
• Maintains timely file documentation, reserve accuracy, and claim resolution progress.
• Demonstrates sound judgment when evaluating liability, damages, and exposure.
• Builds strong relationships through consistent communication and responsiveness.
• Successfully manages complex and litigated claims while maintaining service commitments.
• Contributes to positive claim outcomes and client satisfaction.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP) • Career growth: Internal training and advancement opportunities • Culture: A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents. Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #ClaimsJobs #LiabilityClaims #AutoLiability #GeneralLiability #MunicipalLiability #RemoteJobs #ClaimsConsultant #TPACareers #CCMSICareers #LIRemote #IND123 #CCMSICareers