Job Description

Multi-Line Claim Representative II Location: Remote Schedule: Full-Time Salary Range: $70,000 - $75,000 Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned multi-line liability claims, including commercial auto and general liability claims, with moderate complexity and some litigation exposure. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

This role plays a critical part in delivering high-quality claim outcomes as perceived by CCMSI clients and may serve as an advanced position for consideration of future growth into more senior claim roles.

This is a true liability adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.

Responsibilities

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, approach each file with care and accountability, and take pride in delivering accurate, timely, and well documented outcomes while navigating challenges with sound judgment and integrity.

• Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and general liability) in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws

• Establish and maintain appropriate reserves within designated authority levels

• Review medical, legal, damage estimates, and miscellaneous invoices for accuracy, reasonableness, and claim relevance

• Negotiate disputed bills and invoices to reach appropriate resolution

• Authorize and issue claim payments in accordance with CCMSI procedures and authority guidelines

• Negotiate settlements in alignment with corporate standards, client expectations, and state regulations

• Assist in the selection and coordination of external vendors, including legal counsel and investigation services

• Identify and pursue subrogation opportunities through resolution

• Maintain timely and accurate claim documentation, diary management, reserves, and payments within the claim system

• Prepare claim notes, status updates, and basic reporting as required

• Communicate effectively with clients, claimants, attorneys, and other involved parties throughout the claim lifecycle

• Provide notice to excess or reinsurance carriers when required

• Handle claims across multiple accounts and jurisdictions, ensuring compliance with varying state requirements

• Support litigated claims in collaboration with defense counsel; litigation experience is strongly preferred

• Attend mediations, hearings, or conferences as appropriate for experience level

• Ensure compliance with corporate claim handling standards and client-specific instructions

Qualifications

Required:

• Current adjuster license in home state

• 3–5 years of multi-line liability claim handling experience (commercial auto and general liability)

• Exposure to litigated claims and working with defense counsel

• Experience managing claims across multiple accounts and jurisdictions

• Strong analytical, organizational, and decision-making skills

• Effective negotiation and communication skills (written and verbal)

• Ability to manage a full desk with appropriate prioritization and time management

• Proficiency in Microsoft Office applications

• Reliable, predictable attendance during assigned client service hours

Nice to Have:

• Prior TPA experience handling commercial trucking or transportation accounts
• Experience with commercial trucking or transportation claims
• Employers’ Liability claim exposure
• NY and/or CA adjuster licenses
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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