Job Description

We're pleased to announce an opportunity for the position of MTP Case Manager, within the Senior and Independent Living Services department.

Location: Pullman, WA/Hybrid

Status: Full-Time

Wage Range: $21.65 - $23.42 per hour

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Position Summary:

Provides case management services under the Medicaid Alternative Care (MAC), Tailored Supports for Older Adults (TSOA), Family Caregiver Support Program (FCSP), and other Senior and Independent Living Services programs in accordance with Washington Administrative Code (WAC), state policy, and program-specific requirements. Responsible for conducting caregiver-centered assessments, developing and implementing service plans, authorizing supportive services, issuing Planned Action Notices (PANs) as required, and ensuring adherence to program guidelines. Supports unpaid family caregivers by identifying needs, reducing caregiver burden, and coordinating services that promote client independence and well-being. Assists with department day-to-day operations as delegated, including reports, outreach, community events, support groups, and more. Requires knowledge of related community resources and the laws and regulations specific to the area of service.

General Responsibilities (essential functions):

• Complete the initial interviews with clients and their families to assess the customer's eligibility for services.
• Gather relevant and useful data from the client, family, other agencies, to formulate a psychosocial assessment of the client and his or her family.
• Assemble and guide group discussions and decision-making sessions among relevant professionals and program representatives, clients and their families, and significant others to formulate goals and design an integrated intervention plan.
• Monitor adherence to the plan and manage the flow of accurate information within the action system to maintain a goal orientation and coordination momentum.
• Provide support and information to help the client and his or her family in situations of crisis and conflict with service providers.
• Provide regularly scheduled in-home monitoring of assigned clients.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (general responsibilities).

Requirements

Knowledge, Skills, & Abilities:

• Ability to access and egress non-ADA facilities and homes.
• Knowledge of computer applications including Microsoft One Drive, Outlook, Excel, & Adobe.
• Knowledge of the dynamics of aging, grief and death.
• Knowledge of crisis intervention and counseling principles and practices.
• Ability to prepare reports, correspondence and documentation.
• Ability to comprehend complex documents and concepts.
• Ability and willingness to maintain customer confidentiality.
• Ability to understand and apply federal, state and local policies, procedures and regulations applicable to the area of assignment.
• Capable of analyzing and evaluating client needs and development and implementation of corrective action(s) to resolve issues.
• Ability to communicate effectively, both orally and in writing, including public presentations.
• Ability to establish and maintain effective working relationships with agency staff, gatekeepers, and general public.
• Ability to analyze complicated situations efficiently and effectively.

Required Education or Experience:

Per Washington State Aging & Long-Term Support Administration Policy, Case Managers will meet at least the following minimum education and experience requirements:

1. Four years of paid, full time, on-the-job social service experience in providing care management and long-term support and services to vulnerable adults, such as providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, and a high school diploma or its equivalent; or
2. Three years of paid, full time, on-the-job social service experience, providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, a high school diploma or its equivalent, and are bilingual or bicultural with such experience; or
3. Two years of experience with other DSHS information systems used by Case Management staff, such as Comprehensive Assessment and Reporting Evaluation (CARE) tool, Barcode, ProviderOne, QA Monitor, ACES.Online, or ALTSA reporting, and college courses, an associate’s degree, or its equivalent; or
4. Two years of paid, full time, on-the-job social service experience and Bachelor’s degree; or
5. One year of paid, full-time, on-the-job social service experience and a bachelor’s degree in social services, behavioral or health sciences; or
6. Social service experience and a master’s degree.

One year full-time equivalent verifiable hours through an internship or volunteer work in social services may be substituted for one year of paid social service experience in providing care management and long-term support and services to vulnerable populations. Part-time hours may be considered if the hours total one year full-time equivalent.

Individuals functioning as Case Managers prior to August 28,1991, who have performed competently as determined by their performance evaluations may be deemed Case Managers from a Washington State Area Agency on Aging when they meet the following educational requirements:

1. High School diploma or its equivalent and four years of paid on-the-job social service experience prior to August 28, 1991; and
2. Completion of state-sponsored CORE training.

Required Certification and Licenses:

• Valid driver’s license in state of residence.
• Auto insurance in the amount required by the State of Washington.
• Acceptable completion of a criminal history background check.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, and keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required (up to 50 lbs.)
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

*To support operational needs and compliance requirements, this position is expected to be performed within the State of Washington.

Resume Required

Additional wage progression may be available over time under the organization's established compensation structure. The full established pay scale for this position is $21.65 - $57.73 per hour; however, placement above the starting wage range is not available at hire.