Job Description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

The Surgery Scheduler & Referral Coordinator is responsible for coordinating surgical cases and managing referral workflows for cardiothoracic surgeons. This role ensures timely scheduling, accurate documentation, insurance authorization, and seamless communication between patients, providers, hospitals, and referring practices.

Key Responsibilities

• Schedule surgical procedures and coordinate operating room availability and pre-operative requirements
• Process and manage incoming referrals, ensuring complete documentation and timely patient access
• Schedule patient consultations, testing, and procedures
• Obtain and track insurance authorizations for referrals and surgeries
• Communicate with patients, referring provider offices, Primary Care Physicians, Insurance companies, surgeons, APPs, and hospital departments
• Maintain accurate records and tracking in Epic EMR, Microsoft Excel, and Microsoft Outlook
• Ensure compliance with payer, hospital, and practice policies

WHAT YOU’LL NEED TO APPLY

Qualifications

• High school diploma or equivalent
• 1–2 years of experience in medical or surgical scheduling, referrals, and/or care coordination
• Strong knowledge of medical terminology and insurance authorization processes
• Strong computer skills; Epic experience preferred
• Experience in a surgical specialty, preferably cardiothoracic, preferred

Skills

• Excellent communication and organizational skills
• Ability to manage high volumes in a fast-paced environment
• Strong attention to detail and professionalism
• Patient-centered customer service approach

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