About the Role
Our client is seeking an MSP Program Operations Specialist to join their client account team in Austria. This is a high-visibility, client-facing role within a large enterprise contingent workforce programme.
You will be responsible for the smooth operational delivery of the programme, ensuring requisitions are processed efficiently, suppliers are managed effectively, and contractors are onboarded seamlessly.
The role is suited to someone with 2-3 years of MSP or staffing experience, including hands-on VMS usage, who is ready to take ownership of programme operations.
You will work independently while partnering closely with client stakeholders, suppliers, and global delivery teams.
Location: Vienna / Austria (remote with occasional on-site flexibility)
Position: Full-time
Key Responsibilities:
Requisition & Pipeline Management
Own the end-to-end requisition lifecycle in the VMS (creation, approval routing, supplier release)
Conduct intake calls with hiring managers to define scope, skills, and requirements
Manage candidate submissions (first-in, first-out (FIFO) logic) and forward profiles to hiring managers
Coordinate interviews and support rate alignment between suppliers and rate card, including out-of-card approvals
Create and manage purchase orders (POs) within the procurement system with team support
Contractor Lifecycle Coordination
Validate onboarding readiness and coordinate handover to delivery teams
Track contract end dates, renewals, and extensions with hiring managers
Support contractor offboarding (access removal, badge return, client assets)
Act as first escalation point for contractor-related issues
Supplier Onboarding & Management
Support onboarding of new suppliers and distribute required documentation
Manage supplier setup and onboarding processes within the VMS
Supplier Governance & Performance
Maintain supplier configuration within onboarding workflows
Support supplier performance reviews and scorecard meetings
Assist with rate card updates and market rate surveys
Timekeeping, Invoicing & Systems
Monitor time submissions in the VMS and follow up on missing approvals
Support invoicing processes and resolve PO/funding issues with stakeholders
Liaise with procurement and finance teams for system or billing queries
What We Are Looking For:
Essential
2-3 years of experience in MSP, staffing service delivery, or contingent workforce operations
Hands-on experience with a Vendor Management System (VMS), such as Fieldglass or similar enterprise platforms, in a live programme environment
Strong communication skills with the ability to manage hiring managers and supplier relationships professionally
Highly organised, self-directed, and able to manage multiple workstreams simultaneously
Fluency in English and German
Eligible to work in Austria without visa sponsorship
Mindset & Working Style
Ownership-driven: you follow through, close loops, and don’t wait to be chased
Solutions-oriented: you focus on fixing issues rather than just escalating them
Curious mindset: you seek to understand the “why” behind processes, not just execute tasks
Nice to Have
Experience in pharma, life sciences, or enterprise technology environments
Familiarity with SAP Ariba or similar procurement systems
Previous experience in a client-dedicated or embedded MSP role
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
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