Job Description

Benefits:

• Competitive salary
• Profit sharing
• Training & development

Summary:

TeamLogic IT is seeking an experienced MSP Level 2 Technician for a contract-to-hire role, working under the supervision of our Tech Lead.

The role focuses on supporting Microsoft environments for small and medium-sized businesses. Strong hands-on Microsoft Intune administration experience is a must. U.S. citizenship and residence in the Atlanta metropolitan area are required.

Responsibilities

• Microsoft Intune: Manage device enrollment, configuration profiles, compliance policies, application deployment, endpoint security, and troubleshooting.
• Microsoft 365: Administer users, licenses, permissions, Exchange Online, Teams, SharePoint, and OneDrive.
• Windows Server and Domains: Maintain and troubleshoot Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Azure and Identity: Support Microsoft Azure, Entra ID, and hybrid identity environments. Configure and troubleshoot MFA, Microsoft Authenticator, and Duo.
• Technical Support: Resolve escalated tickets involving Windows devices, Microsoft services, connectivity, and user access. Keep clients informed and document resolutions.
• Maintenance and Security: Perform patching, monitor endpoint health, address security alerts, and verify backups under the Tech Lead’s direction.
• Projects: Assist with client onboarding, migrations, device deployments, and infrastructure improvements.
• Emergency Support: Participate in on-call coverage, including occasional evenings and weekends.

Required Qualifications

• U.S. citizenship.
• Must reside in the Atlanta metropolitan area and be available for onsite work at our Smyrna office and client locations.
• 3–5 years of experience in an MSP or comparable IT support role.
• Proven Microsoft Intune experience, including device enrollment, policy configuration, compliance management, application deployment, and troubleshooting.
• Strong administration and troubleshooting skills in:
• Windows 10/11, Windows Server, and Windows domains.
• Active Directory, Group Policy, DNS, and DHCP.
• Microsoft 365, Azure, Entra ID, and hybrid identity.
• MFA, Microsoft Authenticator, and Duo.
• Working knowledge of VPNs, firewalls, and network connectivity troubleshooting.
• Experience with RMM and ticketing platforms, preferably NinjaOne and Autotask PSA.
• Strong communication, documentation, customer service, and time management skills.
• Ability to work independently while following the Tech Lead’s priorities, standards, and escalation procedures.

Preferred Qualifications

• OneLogin experience, including SSO and application integrations.
• PowerShell scripting and automation.
• Microsoft certifications in endpoint administration, Azure, or identity management.
• Experience with Hyper-V or VMware, backup solutions, and IT Glue or Hudu.

Employment and Work Environment:

• Contract to hire, with potential conversion to permanent employment based on performance and business needs.
• Reports to the Tech Lead.
• Combination of onsite and remote work based on client needs.
• Valid driver’s license and availability to travel to local client locations required.
• Occasional evening and weekend work for emergencies or scheduled projects.

About TeamLogic IT

TeamLogic IT helps small and medium-sized businesses maintain reliable, secure technology. We offer varied client work, professional growth opportunities, and support from a broad network of technicians across North America.

Compensation: $32.00 - $40.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.