Job Description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our Digital Query Management team within HSBC’s Wholesale Bank in the role of Senior Microsoft Dynamics 365 Tech Specialist.

You’ll play a key part in designing, developing, and implementing Microsoft Dynamics 365 solutions to meet business requirements. This role requires deep technical expertise in Dynamics 365, strong problem-solving skills, and the ability to collaborate with cross-functional teams to deliver high-quality solutions.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight specifically) to meet defined business and technical requirements
• Develop and support custom components (apps, workflows, plug-ins) and integrations using Power Platform and Azure services
• Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations
• Configure environments, execute data migration activities, and integrate Dynamics 365 with third-party platforms and services
• Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability
• Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes

To be successful in this role you should meet the following requirements:

• Suitable hands-on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement (CE) modules
• Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes
• Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality
• Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems
• Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints
• DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g. XRMToolbox), and strong debugging/problem-solving with effective cross-functional collaboration
• Technical & domain capability (desirable): Front-end customisation using TypeScript and modern web UI (HTML/CSS, React), with exposure to Azure AI/ML for advanced Dynamics solutions, plus solid understanding of banking and finance business processes.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com