Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an MSAT Network Service Assurance Engineer to support Vodafone’s Mobile Service Assurance Team (MSAT), focusing on customer-impacting mobile network incidents across Vodafone’s existing network and the newly integrated VodafoneThree footprint. This role plays a critical part in ensuring rapid service restoration, effective fault progression, and consistent communication across stakeholders in a fast-paced, SLA-driven operational environment

What you will do

• Investigate, triage, and progress mobile network faults raised through Customer Operations and internal ticketing systems.
• Manage incidents end-to-end, including diagnosis, impact assessment, prioritisation, escalation, and resolution tracking.
• Maintain ownership of assigned faults and ensure alignment with SLAs and operational expectations.
• Collaborate with second-line support teams, engineering functions, and external partners to resolve complex network issues.
• Escalate incidents appropriately where resolution is outside MSAT scope, ensuring clear accountability and follow-through.
• Provide accurate, timely, and high-quality updates in ticketing and operational reporting tools.
• Support service recovery activities to restore customer services at pace and with minimal disruption.
• Identify recurring fault trends and contribute to continuous improvement of fault handling processes.

Maintain documentation and actively support knowledge sharing within the team

Who you are

• An analytical and detail-oriented individual with a solid understanding of mobile network operations.
• Experienced in telecommunications technologies such as GSM, LTE, and 5G, with awareness across RAN and Core domains.
• Comfortable interpreting end-to-end service flows for voice, data, and messaging services.
• Familiar with signalling protocols and interfaces (including Diameter, GTP, SIP, SS7, HTTP/2, PFCP, and 4G/5G core interfaces) to support effective troubleshooting.
• Confident working in ticket-driven, reactive environments while managing multiple incidents simultaneously.
• A collaborative team contributor with clear and effective communication skills in English.
• Self-motivated, organised, and able to deliver results under pressure.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Exposure to complex, customer-impacting incidents within a global mobile network environment.
• Opportunities to collaborate with diverse technical teams across Vodafone markets.
• A role at the forefront of network integration and transformation activities.
• Continuous learning through hands-on incident management and service assurance operations.

What skills you will learn

• Advanced incident and fault management in large-scale mobile networks.
• Practical application of 4G/5G core and signalling concepts in live environments.
• Stakeholder management and communication in high-impact operational scenarios.
• Process improvement and operational excellence within service assurance functions.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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