Instructions:

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Link to Tips & Tricks for Writing PwC Job Description

****Quick Tips for Reviewing your JD!

• Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:”The appropriate header can be found in the Tips and Tricks document provided above.

• Be mindful of grammatical consistencythe list should either be all verb-driven or all noun-driven (but not both).

• When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon () except for the last bullet which should end with a period (.)

AdditionalResponsibilities: (This field may be used to describe the daily role,dutiesand/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, includingspaces.)

Leads reliability improvements across applications, platforms, and cloud systems. Drives automation, enhances observability,optimizesperformance, and conducts root-cause analysis. Partners with engineering teams to reduce toil, improve operational maturity, and strengthen service resilience.

Minimum Degree RequiredBachelors

Degree PreferredBachelors ormaster’sin science, Computer Science, Engineering

Minimum Years of Experience5-7year(s)

Certifications RequiredNone

Certifications PreferredAWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate; ITIL Foundation, Observability certifications, Scripting and Coding Certifications will be great as well.

Required MandatoryKnowledge/Skills (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• Strong understanding of SRE practices including SLIs/SLOs, error budgets, service health, and operational KPIs

• Ability to automate operational tasks using Python, Shell, PowerShell, Go, or similar languages

• Experience improving alerting systems, reducing noise, and refining observability instrumentation

• Proficiencywith cloud platforms and core services (compute, storage, networking, serverless)

• Experience executing root-cause analysis and problem management

• Ability to lead incident response and coordinate cross-team troubleshooting

• Experienceidentifyingsystemic reliability gaps and proposing engineering solutions

• Ability to design performance tests,validatereliability risks, and assess scalability

• Strong communicationskills for partnering with development, operations, and leadership

Preferred Knowledge/Skills (character count limit5000)*PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Leadstuning of monitoring rules, dashboards, and reliability metrics;

• Leadsdevelopment of automation to reduce operational toil and manual interventions;

• Leadsincident response actions and service stabilization procedures;

• Leadspost-incident reviews and contributes to long-term fixes;

• Leadsresilience initiatives such as chaos testing and failover drills;

• Leadscapacity forecasting and risk identification;

• Leadsrefinement of operational standards, documentation, and runbooks;

• Leadscollaboration with product and engineering teams to embed reliability requirements.