This position reports to the Director of Maintenance, MRO and is accountable for the development and management of competitive market services and negotiations to secure new contracts and maintain existing contracts. This role will be a liaison between PHI’s interna and external customer base and the MRO management team to develop work packages and quotations along with providing critical support in developing MRO strategy growth. This position also works closely with the BD and Sales Team to form strategies to gain business.
ESSENTIAL DUTIES & ACCOUNTABILITIES
Interpret customer requirements, match services to customer specifications/drawings and ensure the quote is technically compatible and competitive.
Provide overall support for bid requests in MRO installations, modifications, and upgrades.
Read, review, and dissect requests for proposals (RFP), requests for quotations (RFQ), invitations to bid (ITB) and requests for information (RFI).
Manage all proposals documents received and maintain all data, determine if estimate or formal quote is required, and create formal avionic proposals,
Utilize company cost bidding templates to create, modify and provide accurate pricing information including labor estimates, parts, engineering/service fees, and miscellaneous costs.
Collaborate internally to gather and obtain necessary information, working with different departments such as Business Development, Finance, Operations, and Engineering.
Maintain quote tracking status and provide revisions as needed to produce customer satisfaction.
Maintain current pricing database form vendors and internal sales spreadsheets; manage incentive programs to ensure accurate and competitive proposals are generated.
Provide sales team with supporting documentation required for sales completion.
Attend customer meetings, participate in sales calls.
Through understanding of technical data such as OEM Service Bulletins and STC’s, seek out other approval methods to properly install equipment per the latest FAA requirements.
Maintain industry knowledge & familiarity with existing & upcoming products & systems that the MRO could offer to its customer base.
Provide support to planning to ensure a smooth handoff to the Operations Department.
Assist in planning and coordinating MRO events with planning and operations prior to arrival.
Strong sense of FAA regulations.
Ability to prioritize customer and sales team needs, manage multiple proposals in all stages.
Any other duties or special projects as assigned
QUALIFICATION REQUIREMENTS
Minimum of 5 years’ experience in a helicopter repair station, preferably with an A&P license
Excellent written and oral communication skills.
Advanced computer skills, proficiency in Microsoft office required.
MS Project and MS Excell proficiency preferred.
Strong mathematical and analytical skills, exceptional attention to detail.
Ability to adapt quickly to an existing, complex environment.
Representing the company in a professional manner is essential.
Self-motivated, independent, and exhibit exceptional relationship management skills.
ORGANIZATIONAL CORE VALUES
Safe–We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
Efficient – We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.
Quality–We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes.
Service–We are dedicated to the service of our customers, our communities and each other.
BEHAVORIAL COMPETENCIES
Drive & Energy- Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today’s organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
Functional/Technical Expertise- Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
High Standards- Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
Initiative- Effective performers are proactive and act without being prompted. They don’t wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.
Integrity- Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.
Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage differences of opinion. They thwart destructive competition or friction and use consensus to debate and resolve issues.
Mission Focus - Effective performers understand and support the organization’s mission – its core purpose for being. They believe in the mission, value it, and are committed to it. They communicate it to staff, stand behind it, and interpret its applications for others. They frequently refer to the mission and incorporate it into daily activities
Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.
Problem Solving & Decision Making - Effective performers canidentify problems, solve them, act decisively, and show good judgement. They isolate causes from symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgement.
Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.
Customer Orientation - Effective performers stay close to customers and consumers. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understand market trends.
Leader Identification - Effective performers identify with the role of leader and enjoy positions of responsibility and the exercise of authority. They understand that management is a distinct vocation and choose to be in a leadership position.
Talent Management - Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities. They identify developmental needs and assist individuals in developing plans to improve themselves. They stay proficient in appropriate talent management processes, including best practices for prospecting, recruiting, selection, orientation, and succession management.
Team Management - Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective workgroups. They develop and communicate clear team goals and roles, and they provide a level of guidance and management appropriate to the circumstances. They reward team behavior and foster a team atmosphere in the workplace.
Organizing & Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.
Results Orientation - Effective performers maintainappropriate focus on outcomes and accomplishments. They are motivated by achievement and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
HSEQ DUTIES & RESPONSIBILITIES
Understand and provide visible support of Destination Zero
Practice job duties with Safety at the core of all tasks
A job is not complete unless it is done safely
Stand-Up, Speak-Out, and Take-Action – Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENTOffice environmentThe noise level is usually moderate
AMR
DISCLAIMER
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Since 1949, PHI has provided safe and reliable helicopter transportation to more than 1 million passengers across the globe. And for the thousands of customers we serve each year, our signature yellow and black aircraft are a promise—an unwavering commitment to the exceptional service that has defined PHI.
Known industry-wide for our relentless pursuit of innovative and customer-focused helicopter services, PHI takes on some of the most challenging assignments in aviation to deliver high-quality support for energy providers, hospitals, air medical organizations, government and military organizations.
Backed by a fleet of more than 200 helicopters and one of the most experienced teams in the industry, our helicopter operations and MRO capabilities stretch from North America to the offshore waters of Latin America, Africa, Australia, New Zealand, Southeast Asia and the Middle East. We bring together the highest standards in safe, efficient, quality, service to continually develop innovative solutions that keep our customers flying securely—even in the toughest conditions.