MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Guest Relations, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.
Guest Reception & Ambience
Greet and welcome guests with charm and genuine hospitality
Manage waitlist, reservations, and table flow to ensure smooth seating
Upsell and promote specials, events, and private dining options
Team Leadership
Lead, inspire, coach, and mentor the hostess team
Schedule, coordinate, and communicate daily shifts and service needs
Monitor and support consistent standards for guest service
Operational Oversight
Oversee front desk, telephone, and online reservation systems
Coordinate closely with restaurant, bar, and kitchen teams for guest flow
Handle guest inquiries, feedback, or escalations with composure and care
Maintain presentation standards for host station, menus, and facilities
Administrative Duties
Generate daily reports: reservation summaries, attendance logs, guest feedback
Assist in optimizing reservation policies and front-of-house procedures
Essential Skills & Experience
Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)
Fluent in English; Dutch is a big plus
Exceptional interpersonal and communication skills
Confident multitasker with an upbeat, positive attitude
High organizational standards, attention to detail
Availability to flexibly work evenings, weekends, and public holidays
Personal Qualities
Polished, professional appearance and demeanor
Warm, proactive, and adaptable—thrives in a dynamic environment
Team player with a guest-first mindset
Resilient under pressure and quick problem-solver
A competitive salary, based on experience.
In-house training
Annual in-house experience within the Sircle Collection hotels
Hotel staff discounts within the Sircle Collection hotels
25% staff discount throughout THE ENTOURAGE GROUP restaurants
10% retail discount at XBANK
Collective discount at Business Fitness Netherlands
Free bootcamp every Monday morning
Refer a friend bonus
Paid moving day
Free lifestyle coaching
THE ENTOURAGE GROUP - Revolutionising high-end hospitality
THE ENTOURAGE GROUP is an unrivalled hospitality empire, renowned for creating internationally acclaimed food and beverage concepts across the world. Their wide range of expertise has been cultivated extensively through years of hospitality management, operations and fine dining experience.
Owners and founders Yossi Eliyahoo and Liran Wizman, along with the group’s CEO Stephanie Pearson, inspire THE ENTOURAGE GROUP to continually set the new standard for modern hospitality. The currently owned portfolio includes: MOMO Restaurant, Bar & Lounge, IZAKAYA Asian Kitchen & Bar (Amsterdam, Ibiza and Munich), MR PORTER (Amsterdam and Barcelona), awarded by Michelin THE DUCHESS, Do Not Disturb, THE BUTCHER (Amsterdam, Berlin, Ibiza and Manchester) , THE BUTCHER Social Club, THE BUTCHER On Wheels, SHIRKHAN and Toni Loco.
From Amsterdam to the capitals of Europe and beyond, THE ENTOURAGE GROUP is setting the new standard for modern, high-end hospitality.
Due to the success of the group, founder Yossi Eliyahoo was awarded ‘Hospitality Entrepreneur of the Year’ in the prestigious Entrée Hospitality Awards 2015. ‘’As a creative concept developer, I envision and feel the places I design before they actually exist. I always create places that suit the locals, but try to offer them something new at the same time. It’s extremely important to get to know the market; you can’t ignore a city and its people’s heritage. I love to develop something from the roots and pay attention to every tiny detail. Every aspect has to be captured by the same language. I’m not creating restaurants, I’m creating experiences.” – Yossi Eliyahoo, Founder & Co-Owner of THE ENTOURAGE GROUP
Info@the-entouragegroup.com
http://the-entouragegroup.com
@the.entourage.group
