Job Description

ESSENTIAL JOB FUNCTIONS

Conducts and documents comprehensive assessment of client and/or client’s needs. Participates in development of client’s service plan, consistent with assessment. Arranges for delivery of needed services, as identified in assessment. Assists client in accessing needed services through, for example, referrals or linkages. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs. Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf). Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards. Provides case consultation (i. e., consulting with service providers/collaterals in determining client’s status and progress). Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources. Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation. Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services). May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy. Serves as informal mentor to new case managers/service coordinators, answering questions, offering opportunities to shadow and observe, and explaining basic information about site’s programming. Serves on team and/or division committees.

EDUCATION

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.*

EXPERIENCE

• Zero to one plus years' experience* in case management/service coordination or working directly with relevant client population or, with relevant master’s degree, minimum of two years’ experience.
• Thorough knowledge of mental and physical characteristics of assigned population group (e. g., growth and development), human behavior, treatment/services options, and related issues.
• Good interpersonal skills and written and oral communication skils.

PHYSICAL DEMANDS/REQUIREMENTS

• Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing.
• May involve 24-hour on-call responsibilities.
• Reliable transportation for frequent travel.

Time Type:

Full time