Job Description

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, OFFICE OF THE COMPTROLLER

MPO Fellow/Intern

SALARY RANGE: $20.00/Hourly – NO BENEFITS

WORK SCHEDULE: Up to 20 hours per week on site, with flexible scheduling based on academic commitments.

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities. We are excited to have you as a part of the City of Baltimore Team!

Responsible for analyzing operational processes, documenting workflows and developing clear, effective training materials for employees. This role works with MPO management to standardize operations, improve efficiency, and ensure staff are properly trained to perform their roles consistently and accurately.

ESSENTIAL FUNCTIONS

• Shadow mail handlers analyze current operational processes to understand workflows and identify gaps.
• Collaborate with subject matter experts (SMEs) to validate workflows for accuracy.
• Create detailed process maps, workflow diagrams, and standard operating procedures (SOPs).
• Document step by step instructions for the various roles and responsibilities within the MPO.
• Develop training guides, manuals, and job aids for onboarding and ongoing training of staff.

MINIMUM QUALIFICATIONS

• Education: Currently pursuing a college degree in Communications, human resources, business administration, operations or a related field.
• Skills: Strong writing, editing and documentation skills. Proficiency in MS Office suite.
• Some familiarity with Six Sigma principals.

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to detail
• Communication and stakeholder collaboration
• Problem solving and continuous improvement

ADDITIONAL INFORMATION

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER