Job Description

Job Title: Mozaik Trainer
Location: Australia/New Zealand (Remote)
Permanent – Full time

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the Role

As a Mozaik Trainer, you will play an essential role in supporting our customers through both structured training and responsive help desk assistance. This position is approximately 50% customer training and 50% help desk support, making it ideal for someone who enjoys teaching and troubleshooting in equal measure. A comprehensive understanding of the cabinet design and manufacturing process is essential for this role. This is a remote position with occasional travel required for trade shows and customer site visits.

Key Position Responsibilities Include:

• Conduct introductory training sessions for all new Mozaik customers.
• Deliver one-on-one online training tailored to customer workflows and skill levels.
• Record and share screen-captured video responses to help desk questions when appropriate.
• Assist customers through the onboarding and adoption process of Mozaik Software.
• Provide help desk support by phone, email, and online meetings.
• Answer incoming calls ranging from pre-sales inquiries to advanced technical support.
• Represent Mozaik at trade shows and events, engaging with potential and existing customers.
• Conduct occasional on-site training or implementation at customer locations.

Required Experience and Qualifications:

• Minimum one year of experience using Mozaik Software (preferred).
• Direct experience in the cabinet/joinery industry (required).
• Knowledge of CNC cabinet manufacturing machinery (preferred).
• Strong communication skills to effectively train and support customers.
• Experience using tools such as Zoom, Microsoft Teams, and CRM systems (preferred).
• Proficiency with technology and remote collaboration tools (preferred).

Required Skills and Competencies:

• Adaptable and organised: able to manage multiple priorities and switch between tasks as needed in a fast-paced environment.
• Positive attitude with a willingness to take initiative and help wherever needed.
• Self-motivated with the discipline to work independently from home.
• Team-oriented and able to collaborate effectively across departments.
• Professional and customer-focused in all interactions.
• Strong analytical and problem-solving skills.

Working for Us

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us