Job Description

Department Overview

In support of the OHSU Logistics mission, this position is responsible to provide transportation, delivery, event, and move services for the Delivery and Services team. This position requires the safe operation of OHSU supplied motor vehicles and other industry related equipment to provide these services. This position is responsible for providing excellent customer service to both internal and external customers of the OHSU community.

Function/Duties of Position

Relocation/Move Support

• Performs large and smalls scale office and lab moves. Assists in coordination of all facets involved in relocations. Including, but not limited to, packing, labeling, wrapping, securing, and loading material for transport.
• Equipment used includes machine carts, dollies, pump carts, pallet jacks, and library carts.
• Involved in the removal and setting up of free-standing furniture and equipment for OHSU events.
• Provides distribution support for freight and supply deliveries around campus.

Material Transportation & Delivery

• Transports materials throughout the OHSU campuses and Greater Portland Metropolitan Area on a pre-set, scheduled route.
• Follows all Federal, State, and Local laws in regard to motor vehicle operation and safety.
• Adheres to all departmental, parking, and safety policies and procedures in the operation of motor vehicles.
• Commonly transported materials include personnel, US and inter-departmental mail, cash and check deposits, payroll, office and medical supplies, lab specimens, event materials, medical and lab equipment, and other business furnishings.
• Responsible for maintaining timeliness of route and adjusting as needed to traffic or weather conditions.
• Responsible for maintaining integrity of materials throughout the transportation chain.
• Requires the proper use of handheld devices for package tracking, signature capture, and GPS telemetric

Vehicle Operation

• Properly operates OHSU owned and leased vehicles, in accordance with all Federal, State, and local laws, as well as departmental policy and procedure. Completes daily vehicle inspections and documents as necessary.
• Reports any discrepancies to appropriate coordinator or management team member.
• Responsible for maintaining cleanliness of the interior and exterior of vehicles operated.
• May be asked to install snow chains during inclement weather events.

Surplus Property Support

• Provides support to surplus staff in the removal, delivery, and management of surplus property.
• Assists in the staging, sorting, shipping, and inventory of various surplus property items for sale and disposal.

Customer, Dispatcher, and Management Interaction

• Provides excellent customer service to internal and external customers both in-person and over the phone.

• Listens to customers’ concerns and performs follow-up responsibilities as appropriate.

• Serves as a helpful resource to customers regarding OHSU and departmental policies & procedures.

• Uses strong written and verbal skills to communicate with customers, dispatcher, and manager in a prompt, professional and courteous manner.

• Contacts dispatcher after each job is completed, or as otherwise instructed.

• Responds to all phone calls, text messages, emails, and voice messages in a prompt and professional manner.

• Informs dispatcher and/or customers of any delays or issues in completion of requested services.

• Attends and participates in regularly scheduled staff meetings and/or one-on-one meetings.

Clerical

• Accurate and timely completion of all various paperwork associated with daily activities including: Deposit Logs, Delivery Receipts, Dock 4 Logs, Overtime & Vacation Request Forms, Timecard Correction Forms, VIR books, etc.

• Returns completed paperwork to the responsible party.

• Properly fill out and keep track of Delivery Services Job Tickets as they are completed and turn in to the Delivery Services Dispatcher no later than the end of shift; this includes: Customer Signature, Start and End Times, Job Notes, Employee Names, leaving Receipt with Customer.

Other Activities

• Inspects condition of supplies and materials used to perform tasks; reports problems or concerns to appropriate individual.
• Performs pre and post trip inspections of warehouse equipment.
• May provide coverage for other logistics personnel.
• Other duties as assigned.

Required Qualifications

• High School diploma or equivalent.

• Two years of professional driving experience using vehicles such as sedans, vans, and box trucks. AND

• One year of industry related experience.

• Current Driver’s license and driving record that meets OHSU’s driving requirements.

Knowledge, Skills and Abilities

• General computer skills and beginning level within MS Office.

• Basic mathematical skills.

• Must be able to multi-task, work efficiently without direct supervision, and possess effective time management skills.

• Must be able to work independently & as part of a team.

• Must possess excellent problem-solving and demonstrate effective conflict resolution skills.

• Must be able to read and write English.
• Ability to lift up to 65lbs. without the use of a mechanical device, occasionally lift and move equipment weighing in excess of 100lbs. with assistance.

Preferred Qualifications

• Four years of experience in Transportation Industry and customer service position.
• One year in health care environment.

• CDL with Passenger Endorsement.

• Hazardous Materials Endorsement.

Additional Details

This position works Monday - Friday, with occasional early morning, late nights and weekend work, dependent upon client workload requests and requirements.

This position reports at the Macadam Warehouse but includes traveling to any of the OHSU facilities within Oregon, but will primarily be within the Portland Metro area. Move/event/surplus activities occur in a variety of Hospital and University locations.

Frequent Exposure: Heat, Cold, Humidity, Wet Areas, Noise, Dust, Vibration, Slippery Areas, Uneven Surfaces.

Benefits

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu