Job Description

Location

Highland Springs by Erickson Senior Living

We are looking for a Move-Out Coordinator to join our Continuing Care Retirement Community. In this role, you will help residents and their families through the move-out process by answering questions, explaining procedures, and managing logistics. If you are compassionate, respect confidentiality, and want to make a difference, we'd love to have you on our team.

What we offer

• A culture of diversity, equity, and inclusion, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401k for all team members 18 and over with a company 3% match
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Facilitate logistics for vacating the unit, including scheduling activities related to removing possessions and overseeing moving day arrangements.
• Support residents throughout the entire move-out process, addressing issues, attending to special needs, answering questions, and providing information on moving companies, address changes, telephone service, etc.
• Review key documents with residents or their family members, such as the move-out handbook, Resident Care Agreement Contract, and entrance deposit refund form, while also explaining the final bill and escrow process.
• Refer families to Pastoral Ministries and Social Work in the event of a resident’s death.
• Enter resident information into the Deposit Tracking System.
• Oversee the completion of the resident’s final bill and entrance deposit refund.
• Monitor the resale status of the unit and communicate updates with residents and/or family members.

​Compensation: Commensurate upon experience starting at $21.00 per hour.

What you will need

• Strong computer skills and be proficient in Microsoft office
• Excellent verbal and written communication skills
• Must have a clear understanding of the move out hand books, Residence and Care Agreement, knowledge of legal documents and applicable state statutes.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.