Job Description

Move Management Consultant

Australia | Hybrid | Moving Services

One Team. One Purpose. One Global Impact.

Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.

MOVE WITH PURPOSE

Your Impact Starts Here

As a Move Management Consultant, you are responsible for providing customer service and coordination of International and/or Domestic Removals. The role is critical in the successful delivery of our services end to end. You will bring your high attention to detail and problem-solving capabilities to the role where no two days are the same!

In this role, you will:

• In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through delivery of goods.
• Coordinate the necessary travel, transport and accommodation arrangements.
• Administer initiation and activation documentation from clients and establish and maintain files for each relocatee.
• Provide communication to relocatee regarding the status of all elements of their move.
• Follow up moving services branches and third-party suppliers for outstanding information regarding client moves or quotations.
• Take effective action to identify and act on customer needs.
• Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation.

GROW WITH INTENTION

What You’ll Bring

• Experience in coordinating import/export activities within a global business environment.
• Demonstrated experience in delivering high level of service to clients is essential.
• Excellent ability to build rapport and relationships with clients.
• Good written and verbal communication skills and diplomacy is required.
• Ability to think and present ideas clearly/logically.
• Must be a team player and self-starter with initiative and drive.
• Experience in a customer focused or administrative role, providing end to end services supporting government clientele.
• Experience in either International Relocations or Moving Services would be highly regarded.

LIVE THE SIRVA LIFE

Belong at Sirva

At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.

Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion.

Join us and help shape the future of global mobility.

How We Support You to Grow

Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive—both professionally and personally.

Benefits include:

Hybrid working Core Flex Hours

Health & wellbeing programmes Learning & career development

Financial rewards Global career opportunities

Ready to Move Forward?

If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.