Job Description

Job Summary:

The Move-In Coordinator is responsible for supporting and assisting the Sales & Marketing team in achieving the community’s occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s administrative file. The Move-In Coordinator will conduct the resident’s orientation to their new home and ensure each resident’s move-in to their new home at Benchmark Senior Living is smooth and successful.

Principal Duties/Responsibilities:

Manages the move-in process as outlined

Meets with the resident and/or family on the day of Community Fee is placed and reviews the Move-In Packet ensuring all information is explained for understanding

Coordinates the Resident Assessment with the Resident Care Director

Ensures the completion of the Resident Profile

Schedules the Resident Agreement Signing

On the Move-In day, the Move-In Coordinator:

Collects any remaining paperwork

Reviews the Welcome Packet with the resident and family member(s)

Orientates the resident and family to the community

Presents the room to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.

Arranges lunch or dinner for the resident and family members on the Move-In day

Prepares the resident’s Administrative File according to Benchmark and state specific regulatory requirements

Suite/Apartment Readiness

Ensures the suite/apartment is ready for move-in

Communicates with the Plant Operations Director any necessary suite/apartment readiness needs

Communication

Maintains an open & ongoing dialogue with the resident and/ or family from the time Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/ family needs

Initiates communication with resident’s physician and/ or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms

Assists the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques and engaging activities

Maintains and protects the confidentiality of resident information at all times

Sales & Marketing

Assists the Sales & Marketing team in maintaining a thorough working proficiency in YARDI

Supports the Sales & Marketing team by effectively maintaining all prospect records current in YARDI

Assists the Executive Director and Director of Community Relations by ensuring model suite(s) / apartment(s) are well maintained and presentable

Supports and assists the Executive Director, Director of Community Relations in setting, tracking and accomplishing sales goals in a timely manner

Demonstrates effective telephone skills producing qualified leads and appointments

Education/Experience/Licensure/Certification:

Associate and/or Bachelor’s degree preferred

One (1) year experience in an administrative support role. Previous customer service/sales experience and demonstration of customer service skill set

Required Skills/Abilities:

Ability to handle multiple priorities

Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations

Competent in organizational, time management skills

Demonstrates good judgment, problem solving and decision-making skills

Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and YARDI with the ability to learn new applications