Job Description

MOVE COORIDNATOR

Rotterdam based | Hybrid with regular office work | Global Mobility Operations

One Team. One Purpose. One Global Impact.

Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.

MOVE WITH PURPOSE

Your Impact Starts Here

As a Move Coordinator, you will be the primary point of contact for employees relocating around the world, helping to coordinate the movement of their household goods and personal belongings. You will play a vital role in delivering a seamless relocation experience by guiding transferees through every stage of the move while ensuring exceptional service and support.

Working closely with clients, suppliers, moving partners, and internal teams, you will manage complex international and domestic relocations, resolve challenges proactively, and ensure every move is delivered efficiently and successfully. Your ability to build trusted relationships, stay organised, and deliver a great customer experience will have a direct impact on both our customers and our business.

In this role, you will:

• Serve as the main point of contact for relocating employees throughout their moving journey
• Build strong relationships with customers, providing proactive updates, guidance, and support
• Manage customer enquiries, expectations, and service issues with professionalism and empathy
• Coordinate domestic and international household goods shipments from origin to destination
• Collaborate with relocation partners, moving agents, freight providers, customs authorities, and suppliers across the globe
• Monitor move progress, identify potential risks, and proactively resolve issues to minimise disruption
• Ensure all move-related documentation, records, and system updates are completed accurately and on time
• Partner with internal teams, including billing, finance, claims, and account management, to support successful service delivery
• Support service quality goals and key performance indicators while maintaining a high standard of customer satisfaction
• Identify opportunities to improve processes, enhance customer experiences, and contribute to operational excellence

GROW WITH INTENTION

What You'll Bring

Essential

• Minimum 2 years' experience in freight forwarding, relocation, logistics, or a related industry, or 3+ years' experience in a customer service-focused environment
• Excellent verbal and written communication skills in both Dutch and English
• Strong customer service orientation with a passion for delivering exceptional experiences
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong organisational and time management skills
• Effective problem-solving skills and the ability to work independently
• Good analytical and numerical skills with attention to detail
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Ability to work collaboratively across teams and with global stakeholders

Preferred

• Experience within the global mobility, moving, relocation, or international shipping industry
• Understanding of international logistics and household goods transportation processes
• Knowledge of global geography and shipping routes
• Bachelor's degree or equivalent qualification

You'll Thrive at Sirva If You:

• Think Smart by anticipating challenges and finding practical solutions.
• Lead with Helpfulness by providing exceptional support to customers and colleagues.
• Put People First by building trusted relationships and delivering positive experiences.
• Take Responsibility by owning outcomes and ensuring every move is successfully delivered.

LIVE THE SIRVA LIFE

Belong at Sirva

At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.

Whether you're collaborating across borders, learning from experienced colleagues, or celebrating shared achievements, you'll be part of a culture built on trust, respect, and inclusion.

Join us and help shape the future of global mobility.

How We Support You To Grow

Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive, both professionally and personally.

Benefits include:

• Hybrid working
• Core Flex Hours
• Health & wellbeing programmes
• Learning & career development
• Financial rewards
• Global career opportunities

Ready to Move Forward?

If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.