Job Description

Job Location: Anakeesta - Gatlinburg, TN 37738
Salary Range: $21.47 Hourly

Job

Summary
Anakeesta is hiring a Retail Assistant Manager to join our dynamic leadership team. This position supports the daily operations of our retail locations, ensuring exceptional guest experiences, top-tier merchandising, and a motivated, high-performing team. The Retail Assistant Manager is a key partner in driving revenue, setting visual standards, and developing a culture of accountability and recognition within the retail department.
Your Responsibilities
- Model and uphold excellent guest service, store cleanliness, and product presentation.
- Resolve guest and associate concerns with professionalism and compassion.
- Support team success through coaching, training, and staff development.
- Drive sales through team motivation and product knowledge.
- Support new product launches, merchandising standards, signage, and markdowns.
- Ensure merchandise is well-stocked, accurately priced, and visually appealing.
- Recognize and celebrate staff accomplishments regularly.
- Maintain a polished and professional appearance and demeanor.
- Master POS and inventory systems and train staff for operational efficiency.
- Assist in updating department standard operating procedures.
- Lead or assist staff meetings to distribute important updates.
- Ensure compliance with safety standards and asset protection.
- Assist with employee scheduling and payroll budget management.
- Thrive in a fast-paced, guest-focused work environment.
- Perform other duties as assigned.

QualificationsWhat You Need
- 3+ years of leadership experience in retail or sales.
- Strong guest service and conflict resolution skills.
- Proficiency in cash handling and retail operations.
- Experience with visual merchandising and display setup.
- Ability to lead, coach, and motivate a team.
- Availability to work days, nights, weekends, and holidays as needed.
- Willingness to complete CPR/AED training.
- Willingness to obtain ABC license and ServSafe certification.
Physical Requirements
- Able to lift up to 60 lbs.
- Able to push, pull, grasp, kneel, stoop, climb, crouch, crawl, and balance.
- Able to stand and/or walk on uneven terrain for long periods of time.
Perks of Working With Us
- Work with an enthusiastic team and create lasting memories.
- Free parking.
- Competitive pay.
- Paid time off.
- Medical, dental, and vision insurance.
- Life insurance.
- 401(k) retirement plan.
- Free admission for employees and immediate family.
- Employee discounts on food and merchandise.
- Generous pass exchange program with area attractions.
About Us
Anakeesta is a mountaintop adventure park in Gatlinburg, Tennessee, offering award-winning outdoor experiences with breathtaking views, thrilling attractions, and genuine Smoky Mountain hospitality. We believe in creating unforgettable memories for our guests and an inspiring, growth-oriented environment for our team.
"Be a Breath of Fresh Air"