Job Description

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Mountain School Sales Representative

LOCATION: Snowbird Center

STATUS: Seasonal, Full-time & Part-time, Hourly

SCHEDULE: Variable - 5-day work week (including weekends and holidays)

SUMMARY

As a Mountain School Sales Representative, you’ll be the first point of contact for guests seeking lessons and experiences at Snowbird. This role requires a balance of mental sharpness, emotional intelligence, and physical stamina. You’ll be responsible for booking lessons, processing payments, managing guest expectations, and supporting the Mountain School team—all while maintaining a calm, professional demeanor in a fast-paced, high-pressure environment.

WHAT YOU’LL DO

• Provide accurate, timely information about Mountain School programs and resort services, requiring strong memory recall, product knowledge, and verbal clarity.
• Greet and assist guests at various sales and check-in locations, often during high-volume periods that demand mental focus and emotional resilience.
• Use point-of-sale systems to book lessons, issue lift tickets, and process payments—requiring attention to detail, multitasking, and technical proficiency.
• Coordinate with supervisors and instructors to manage lesson assignments, which involves real-time problem-solving and adaptability.
• Respond to phone calls, voicemails, and emails with professionalism and empathy, even when handling guest complaints or complex requests.
• Maintain a clean, organized, and welcoming workspace to support mental clarity and workflow efficiency.
• Occasionally assist with outdoor lesson check-ins, requiring physical readiness and weather tolerance.
• Balance your register and complete clerical tasks with accuracy and consistency.
• Support the Mountain School management team with additional tasks as needed.

WHAT YOU NEED TO GET THE JOB DONE

• A confident, friendly, and emotionally intelligent approach to guest service, both in person and over the phone.
• Ability to retain and communicate detailed information about programs, pricing, and resort logistics.
• Proficiency with Microsoft Office, Google Workspace, and general office equipment.
• Experience with RTP and Flaik systems is a plus.
• Previous experience in sales or customer service, ideally in the snowsports or hospitality industry.
• Familiarity with skiing or snowboarding is a bonus and encouraged.
• Ability to prioritize tasks, stay organized, and perform under pressure in a busy, often unpredictable environment.
• Willingness to work outdoors in cold, snowy conditions when needed.
• Ability to stand for long periods and maintain mental focus despite frequent interruptions.
• Must comply with uniform standards and scheduling requirements, including weekends and holidays.
• Willingness to stay overnight at the resort, if necessary, due to weather or road closures.

WORK SCHEDULE

• 5-day work week, including weekends and holidays
• Typical shift: 8:00 AM – 4:30 PM
• Season runs from Mid-November to Mid-April
• Part-time positions may be available

PHYSICAL & MENTAL WORKING CONDITIONS

• Primarily an indoor, guest-facing office environment with frequent interruptions, high noise levels, and constant multitasking.
• Requires standing for extended periods, manual dexterity for computer use, and occasional outdoor work in winter conditions.
• High guest volume and time-sensitive tasks can create stressful situations—you’ll need to remain calm, focused, and solution-oriented.
• Success in this role depends on your ability to manage mental fatigue, maintain emotional balance, and deliver consistent service under pressure.

WHY WORK HERE

• Free ski pass and comp ticket benefits
• Employee discounts at Snowbird eateries, retail shops, lodging, daycare, and Mountain School
• Medical, dental, vision, and accident insurance (based on position)
• 401(k) retirement plan
• Discounts with Powdr partners
• Free transportation via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. All candidates who receive and accept employment offers must complete a background check and comply with Snowbird’s professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!