Job Description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Duty Manager
Location: North Vancouver
Department: Mountain Operations
Reports to: Senior Manager, Mountain Operations
Role Status: Full Time / Permanent / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

As a Duty Manager, you will oversee the daily operations of the Mountain Operations department including lift operations, bike park operations, terrain park, snow removal, transport, dispatch, grooming, wither attractions and patrol. The Duty Manager is responsible for leading multiple teams to success and ensuring a safe and exceptional experience for all mountain guests.
ESSENTIAL JOB FUNCTIONS
• Oversee the daily operations of Mountain Operations department which includes; Lift Operations, Terrain Parks, Snow Removal, Transport, Dispatch, Grooming, Winter and Summer attractions, Bike Park as well as assist with Summer and Winter First Aid and Patrol
• Ensure an exceptional and safe guest experience for all mountain guests and staff
• Foster a positive working environment for all staff including regular check ins to ensure employee satisfaction
• Complete daily operational tasks in a timely manner
• Uphold and enforce company policies and procedures and implement new processes
• Work with HR and Administrative support in hiring, training, coaching & scheduling staff
• Assist and provide training for all Mountain Operations staff including department & job orientations, job specific training, Guest Service and Health & Safety Training
• Assist Supervisory teams with conducting daily team meetings and Tool Box talks
• Conduct incident and accident investigations for incidents involving company facilities and/or equipment, staff and guests
• Perform site inspections of all property, facilities, equipment and work areas and practices
• Work as a liaison between all departments mountain wide to ensure smooth execution of all company related operations
• Incident command for emergency response situations, including acting as a liaison with external and emergency agencies, such as District Fire, BCAS, and NSR
• Perform all other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position provides direct supervision to all staff in Mountain Operations including the following areas: Lift Operations, Terrain Parks, Transport, Dispatch, Grooming, Winter and Summer attractions, Trail Crew and Bike Park
REQUIRED QUALIFICATIONS AND ABILITIES
• 2 years experience with supervision of a large team
• Hands-on leader with a proven track record of superior guest satisfaction
• Experience in four season resort supervision or management an asset
• Risk Management and Incident Investigation experience an asset
• Valid Class 5 Driver’s license
• Proficient skier or snowboarder
• Snowmobile experience an asset
• Competent administrative abilities and experience
• High energy and strong work ethic
• Ability to work shift work including early mornings, evenings and occasional nights based on special events, functions and celebrations
WORKING CONDITIONS
Duty Managers perform most of their duties outdoors and may work in all kinds of weather conditions. This role is a full-time, year-round position, working an average of 40 hours a week, with rotating shifts. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$25.96 to $27.40/hour
All positions are eligible for the following benefits and perks:
• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.