Job Description

Description:
The Downhill Mountain Bike Mechanic / Instructor / Rental Technician is a multi-disciplinary role responsible for maintaining a high-quality fleet of downhill bikes, delivering exceptional guest service within the rental shop, and providing safe, engaging instruction to riders of varying skill levels. This position plays a key role in ensuring guests have a safe, enjoyable, and memorable mountain biking experience through expert equipment preparation, professional instruction, and knowledgeable support.
This role combines mechanical expertise, strong interpersonal skills, and a passion for mountain biking and outdoor recreation.

Key Responsibilities:
Bike Mechanic
• Perform daily inspection, maintenance, and repair of downhill mountain bike rental fleet.
• Diagnose and troubleshoot mechanical issues including suspension, braking systems, drivetrains, and wheel systems.
• Complete preventative maintenance to ensure bikes meet safety and performance standards.
• Maintain accurate service records and maintenance schedules.
• Assist with seasonal fleet builds, tear-downs, and inventory management.
• Ensure workshop cleanliness, organization, and adherence to safety procedures.
Instructing
• Deliver beginner to intermediate downhill mountain bike lessons in a safe and supportive environment.
• Provide clear instruction on bike handling, trail etiquette, safety awareness, and progression techniques.
• Adapt teaching style to suit different ages, abilities, and learning styles.
• Conduct equipment checks prior to lessons and ensure riders are properly fitted.
• Promote safe riding practices and mountain responsibility at all times.
Rental Technician
• Assist guests with bike rentals including sizing, fitting, and equipment setup.
• Educate guests on bike operation, suspension setup, and trail recommendations.
• Provide outstanding guest service by creating a welcoming and professional environment.
• Process rental transactions and maintain accurate documentation as required.
• Support daily shop operations including opening/closing procedures.

Experience/Requirements:
• High school diploma or equivalent.
• Strong mechanical knowledge of downhill mountain bikes.
• Previous bike mechanic experience preferred (shop or bike park environment an asset).
• Experience coaching, instructing, or guiding mountain biking preferred.
• Passion for downhill mountain biking and strong riding ability.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Comfortable working outdoors in varying weather conditions.
• Instructor certifications (PMBIA or equivalent) or willingness to obtain.

Physical Requirements
• Ability to lift and maneuver bikes up to 50 lbs (23 kg).
• Standing for extended periods.
• Working in workshop and outdoor trail environments.
• Ability to ride downhill terrain safely and confidently.