Job Description

What the role is about:

The WinSport Mountain Bike Patrol Team delivers frontline guest safety and medical response, terrain and feature risk management, and operational support to ensure a safe, welcoming, and efficient on‑hill experience. This role delivers emergency medical response, risk mitigation, terrain management, and public education within a dynamic, high-performance winter sport setting. Operating within a high-traffic, urban ski facility/mountain bike park that supports public recreation, competitive training, and events, the Patroller plays a critical role in injury response, hazard prevention, and operational readiness. The successful applicant will have a strong ability to prioritize multiple high acuity tasks in a fast-paced environment. Protecting the organization, our team members, and our guests through providing First aid, and preventative services around the 200 acres of WinSport facilities providing summer camps, Mountain Bike Park, and numerous other events and activities. Please be advised this is a temporary seasonal position.

As a Mountain Bike Patroller, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

• Safety
• Integrity
• Belonging
• Collaboration
• Inspiration
• Sustainability

What you will be doing:

Emergency Medical Response and Patient Care

• Provide first aid and emergency care in accordance with certification level.
• Manage scene safety, patient assessment, stabilization, packaging, and toboggan transport; transfer of care
• Maintain accurate incident documentation and reporting.
• Protect confidentiality and maintain professionalism with guests.

Emergency Preparedness and Lift Evacuation

• Maintain readiness for lift evacuations (training, gear checks, team drills, assignments).
• Inspect and maintain patrol gear (packs, radios, oxygen, splints, AED readiness, toboggans).
• Participate in drills (lift evac, severe weather, missing person/child, fire/evacuation, multi‑casualty) and after‑action reviews.
• Monitor, record, and report on all emergency equipment including AED’s, medical supplies, first aid kits, and emergency call box systems.

Terrain Safety and Risk Control

• Perform open/close procedures: morning trail checks, hazard sweeps, feature verification, fencing/bamboo/rope lines, padding, and end‑of‑day sweeps.
• Maintain and adjust signage (trail status, slow zones, park ratings, features, closures, hazards, code/responsibility).
• Monitor terrain park features with Trail Crew (speed, landings, lips, traffic flow), recommending changes for risk reduction while preserving experience.
• Implement temporary controls for changing conditions (ice, melt/freeze, thin cover, heavy traffic, event overlaps).
• Support event safety planning and field execution (course access, spectator controls, emergency routes).
• Ensure compliance with departmental and corporate safety and operational policies, procedures, and practices.

Guest Interaction and Education

• Serve as on‑slope ambassadors: model safe behaviors, answer questions, and provide directional assistance.
• Promote Alpine Responsibility Code and SMART park etiquette.
• De-escalate conflicts or unsafe behaviors professionally.
• Enforce conduct standards with fair, consistent interventions; escalate to supervisor when needed.

Communication and Coordination

• Maintain constant radio discipline and clear, concise updates during incidents and sweeps.
• Liaise with Lift Ops, Trail Crew, and for hazard fixes and operational changes.
• Provide situational reports to supervisor and contribute to daily operations discussions.

Documentation and Reporting

• Complete accurate incident and patient care records; mark precise locations and conditions.
• Identify patterns and trends (hot spots, conditions, behaviors) and suggest practical improvements.
• Support OHS investigations for serious incidents and participate in corrective action verification.

What you bring:

• Must be over 18 years of age
• Minimum of 80hr Advanced First Aid certification is required (must be valid and current).
• CPR-C with AED certification.
• Valid class 5 driver’s license
• Ability to provide a clean driver's abstract
• Non-Urban Emergency Care (NUEC) certification is an asset.
• Previous patrol experiences an asset.
• Previous Mountain Bike experience required.
• Good written and verbal communication, organizational and interpersonal skills.
• Strong skiing and/or snowboarding ability for winter operations, and strong Mountain Biking ability for summer operations.
• Emergency Medical Response & Clinical Judgment.
• Strong situational awareness & risk assessment.
• Calm decision-making Under Pressure.
• Ability to manage competing priorities in a fast-paced, event-driven environment
• Self-starter who can work independently and take initiative.
• High attention to detail with a strong focus on accuracy, follow through, and risk mitigation.

Working Conditions

• Environmental exposures may involve: Extreme cold, hot, wet and/or humid weather, sunlight, wind, hail, among others.
• Other exposures may include Infectious diseases, needle-stick injuries and inherent risks of skiing, snowboarding, and mountain biking, among others.
• May be required to be outside for up to 100% of time on shift.
• High guest interaction; exposure to distressing incidents.
• Generally full-time hours with some variation based on operational needs.
• This is a physically demanding position due to the nature of mountain biking and the practice of remote extrication.
• Lifting no more than 125lbs with frequent lifting and/or carrying objects weighing up to 50lbs.
• May be required to stand for periods up to 4 hours.
• Constant kneeling, bending and twisting.

What We Can Offer You:

• Be part of a fun, passionate team that values creativity and innovation
• Work in a unique environment that blends sport, recreation, and entertainment
• Opportunity to contribute to meaningful projects seen by thousands of visitors each year
• Free Park pass
• Free parking
• Reciprocals at other resorts
• Food, beverage, retail and program discounts
• Access to our world-class gym facility (ages 18+)

We also provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.

Join us in creating positive and memorable experiences for our community while enjoying the perks of being a valued member of the WinSport team. Apply now and be a part of something extraordinary!