Job Description

Posting number: 2600393

Department: Clerk & Recorder's Office

Division: Motor Vehicle

Job classification: Motor Vehicle Operations Coordinator

Posting type: Open

Categories: Clerical & Data Entry, Community Services, Customer Service, Office and Administrative Support

As a steward of public trust and an agent of the State of Colorado, primarily responsible for enforcing compliance with statutory mandates and Department of Revenue directives governing motor vehicle titling and registration in Colorado, as well as cash management associated with tax revenues and fees as required by law. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Examples of duties

• Examines and analyzes legal documentation submitted for motor vehicle titling and registration, and for identification, ensuring accuracy and enforcing compliance with appropriate statutory regulations, including emissions standards, insurance requirements, and secure and verifiable identification guidelines.
• Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
• Questions, interviews, confers, or advises customers on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
• Works to resolve complex transactions, utilizing negotiation and problem resolution skills, with sensitivity to the customers' needs and expectations.
• Determines necessary action, executes, and establishes the legal records as appropriate for motor vehicle titles, registrations, license plates, and persons with disabilities placards for use by governmental and other official enforcement entities; ensures accurate and timely data entry.
• Participates in opening and closing functions as directed. Performs self-audit and reconciliation daily, resolving minor discrepancies when necessary, working to ensure all monies collected (cash, check, and credit card payments) are in balance.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
• Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees.
• Assists in the Motor Vehicle Phone Bank and Processing Center on a rotating basis or as assigned.
• Serves as a liaison between Clerk & Recorder's Office, representatives of business and industry, trade and professional associations, and clients.
• Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by helping to achieve departmental goals.
• Assists in other departments and/or with County-wide events as directed.
• Assists with election duties as required.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Must be detail-oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
• Must possess excellent customer service, organizational, and administrative skills.
• Proficiency in cash management required.
• Adheres to ethical standards of conduct and understands the impact of violating these standards on an organization, self, and others.
• Ability to perform computations for tax and fee assessments associated with motor vehicle laws and regulations.
• Ability to verify customers identity by comparing their documents with biometric and demographic data.
• Ability to set goals and priorities for specific tasks and assignments.
• Ability to remain open to change and new information and effectively deal with pressure and ambiguity.
• Ability to communicate and work effectively with co-workers, other County personnel, other agencies, and the public.
• Ability to work independently and in a team environment.
• Ability to operate standard office equipment such as telephones, computers, printers, copiers, and calculators.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• One year of administrative or customer service experience.
  • Associate’s degree or higher in a related field may substitute for the required experience.

Licenses/Certificates

• Successfully sworn in as an agent of the Clerk & Recorder's Office to discharge the duties conveyed by CRS 42-1-210 within 30 days of employment.
• Must possess and maintain a valid driver's license.
• Must successfully complete and maintain any required federal, state, or local criminal history background checks, clearances, or security screenings associated with the duties of the position.

Pre-Employment Requirements

• Must pass conditional post-offer background investigation, motor vehicle record check, and drug screen.

Supplemental information

Duties are performed primarily in an office environment; some travel may be required. Employees may be required to work at any office location. Weekend hours and/or overtime will be required, including election cycles.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.