Job Description

About the Role

We are seeking an experienced Motor Surveyor to join a dynamic claims team within a leading UAE insurance environment. The successful candidate will be responsible for conducting motor vehicle inspections, assessing damages, and supporting efficient claims resolution across a high-volume portfolio.

This role requires strong technical expertise in UAE motor surveying, with experience handling fleet, agency, and garage-related claims. The ideal candidate will be highly organised, commercially aware, and capable of managing a fast-paced workload while maintaining accuracy and service quality.

Key Responsibilities

Vehicle Inspection & Damage Assessment

• Conduct detailed inspections of damaged vehicles and assess repair requirements accurately.
• Prepare technical survey reports, repair estimates, and recommendations in line with company standards.

Fleet & Commercial Claims Handling

• Manage fleet-related motor assessments and support efficient claims processing for commercial accounts.
• Liaise with fleet operators, workshops, and internal claims teams to ensure timely resolutions.

Garage & Agency Coordination

• Work closely with approved garages, repair centres, and agency workshops regarding repairs and assessments.
• Monitor repair quality, timelines, and cost controls to ensure operational efficiency.

High-Volume Claims Management

• Handle a large daily caseload of approximately 50 claims while maintaining quality and accuracy.
• Prioritise workloads effectively to meet turnaround times and service level expectations.

Technical & Claims Support

• Support claims handlers with technical guidance on liability, repair methodology, and settlement decisions.
• Identify suspicious or inflated repair estimates and escalate concerns where necessary.

Compliance & Operational Standards

• Ensure all surveying activities comply with UAE insurance regulations and internal governance standards.
• Maintain accurate digital records, reports, and supporting documentation within claims systems.

Education & Qualifications

• Minimum 5 years of UAE motor surveying experience within a recognised insurance company or claims environment.
• Strong exposure to motor claims operations, including fleet, agency, and garage claims handling.
• Proven ability to manage high-volume workloads within fast-paced operational environments.
• Strong technical knowledge of vehicle repairs, damage assessment, and repair costing.
• Familiarity with digital claims and surveying platforms is highly desirable.