Job Description

Motor Claims Handler CH3

Application Deadline: 25 November 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Reporting To: Team Leader

Description

🚗 Claims Handler – Motor (Pre-Litigation)

Be the expert. Drive results. Make an impact.

Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.

If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way — this could be your next move.

🌟 The Role

As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.

You’ll play a key role in delivering results — not just for clients, but for the wider team.

💡 Why Join Us?

• Take ownership of your own caseload
• Develop your technical expertise
• Play a key mentoring role within the team
• Work in a supportive, collaborative environment
• Be part of a business that values productivity and service excellence

Key Responsibilities

🔎 What You’ll Be Doing

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
• Handling claims within and outside the MOJ Portal (Stages 1 & 2)
• Working within the predictive costs regime
• Negotiating settlements to achieve strong commercial outcomes
• Ensuring accurate data input and file maintenance
• Communicating clearly and confidently with clients
• Supporting colleagues to maintain consistently high service levels
• Acting as a technical referral point for team members
• Mentoring and supporting new starters
• Conducting file audits where required

Skills, Knowledge & Expertise

✅ What We’re Looking For

You’ll ideally bring:

• Experience handling motor PI claims under the predictive costs regime
• Strong knowledge of the MOJ Portal (Stages 1 & 2)
• Solid pre-litigation experience
• Experience handling claims outside the MOJ and predictive cost regime
• Previous mentoring experience (desirable)
• Strong working knowledge of Microsoft Word, Excel, and email
• Excellent attention to detail
• Confident negotiation skills
• Outstanding communication skills
• Strong organisational abilities
• A collaborative mindset and willingness to support others

If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.

Apply now and accelerate your future. 🚀

#INDUKI

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation