Time Type: Full timeWorker Type: Employee
Please see more information about QBE careers hereCareers
Role Highlights
Location:Victoria (metro & regional coverage)
Type:12 monthfixed term contract, Full-time hours
Work model: Remote-based with flexibility
Provided with fully maintained Tool of Trade vehicle(current drivers licencerequired)
The opportunity
We’relooking for a skilled Motor Assessorto join ourVictorianAssessing Team.
In this roleyou’llassess vehicle damage and coordinate repairs to ensure vehicles are restored efficiently, with minimal disruption to customers
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.
Your new role
In this role, you will:
Assess vehicle damage anddeterminebest-practice repair methods and settlement outcomes in line with industry standards, legislation, MVIRI and manufacturer guidelines
Proactively manage and mitigate claims costs through informed decision-making
Engage with repairers,suppliersand customers via face-to-face, phone and digital channels
Source and negotiate suitable replacement parts and repair solutions whererequired
Deliver high-quality customer service that meets or exceeds claims service standards
Support the delivery of Claims strategy and contribute to broader business outcomes
About You
Strong assessing capability with a sound understanding of repair methods and settlement approaches
Advanced negotiation and conflict resolution skills
Experience quoting and assessing accident-damaged vehicles
Proven customer serviceexpertise, delivering high-quality outcomes
Excellent communication skills with the ability to build strong stakeholder relationships
Relevant trade qualification preferred
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
To learn more about benefits of working with us, click here
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for ourRespect@QBEprogram
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here
Apply now andlet’smake it happen!
Ifyou’relooking for a career that combines yourexpertiseand your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights,policeand credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements oryou would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Claims Administration, Communication, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Insurance Regulations, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Report Writing, Standards ComplianceApplication Close Date: 10/06/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
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