Job Description

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union’s Real Estate Lending Department has an immediate opening for a Mortgage Support Agent - Temporary! This is an exciting opportunity to join the largest and best credit union in Oklahoma. This is a temporary assignment expected to last approximately 90 days, with potential for extension or full-time hire based on performance and company need. We offer competitive pay, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Mortgage Support Agent - Temporary, you will be responsible for the following:
• Assist members primarily through inbound telephone calls, providing support to those seeking information from the Real Estate Lending (REL) department.
• Handle a wide range of mortgage-related inquiries, including purchase programs, product options, interest rates, pre-loan applications, payment questions, and general customer support.
• Apply basic knowledge of industry regulations and current trends to ensure accurate and effective assistance.
• Enables members to successfully utilize TFCU’s REL services and work toward their financial goals.
Salary Range:
This is a non-exempt position. The starting hourly rate is $19.25 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule:
Monday-Friday 8:00AM-5:00PM

Education/Experience:
A high school diploma or equivalent is required. At least one year of recent experience in the mortgage industry is preferred.

Certificates, Licenses, Registrations:
1. Incumbent Bonding REQUIRED by TFCU’s chosen authority.
2. NMLS, SAFE Act registration required.

Keys to success:
In order to be successful as a Mortgage Support Agent - Temporary you must possess these qualifications:
1. Abilities to obtain and apply knowledge of TFCU’s policies and procedures, products and services.
2. Ability to quote rates for all loan types including home equities.
3. Working knowledge of different types of mortgage types.
4. Strong written and verbal communication skills.
5. Familiarity with Encompass Software.
6. Ability to adapt to the TFCU phone system and how to correctly utilize it.
7. Ability to use and maintain basic, fundamental office equipment.

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at careers@tinkerfcu.org.