Job Description

This position acts as the Single Point of Contact (SPOC) for an assigned loan portfolio. This position is responsible for the inbound and outbound calls to assigned portfolio. It requires loan modification document preparation. This position must adhere to all investor requirements for delinquent loan workouts, forbearance, modifications and other workout options. This position must handle all loss mitigation efforts in a fair, considerate, and professional manner and must be compliant with all applicable laws and regulations. This position accurately documents all loss mitigation activity in the mortgage servicing platform, vendor systems and any required investor sites.

Primary Duties:

• Responsible for loss mitigation efforts of all 1-4 family 1st mortgage real estate loans serviced by the mortgage servicing department.
• Responsible for working through the customers BRP package and loss mitigation options to determine any available workout option to foreclosure.
• Responsible for document preparation and quality control, as necessary.
• Working with the investor/insurers for the appropriate workout options and any required approvals.
• Follow all investor guidelines and processes and maintain communication within their systems throughout the process.
• Report the status of loans with any workout arrangement to the Loss Mitigation Manager.
• Act as Loss Mitigation Single Point of Contact (SPOC) throughout the Loss Mitigation process from package collection through decisioning, fulfillment and closing.
• Contact and interact with delinquent borrowers to review potential options to foreclosure.
• Understand all investor waterfall and documentation requirements.
• Properly documents all calls, promises by the customer, notices sent, any action taken, etc. in the mortgage servicing system. Ensure all documentation is imaged in the company’s imaging system.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Two to three years of loss mitigation, Single Point of Contact or mortgage collection experience.
• Good working knowledge of rules, regulations and policies relating to FNMA, FHLMC, VA, FHA, USDA.
• Proficient with word processing and spreadsheet software.
• Ability to be flexible and adapt well to change.
• Detail oriented, organized, have excellent problem-solving skills and math skills.
• Ability to prioritize, meet deadlines and work independently.
• Good communication skills to interact with other departments, customers, lenders, management and various insurance companies.
• Ability to work flexible hours as this position may require some after-hours, holidays and some weekends.