Job Description

This position is based at our Northshore location at 2077 Town Center Blvd in Knoxville, TN 37922. This position is hybrid/remote: in the office 1-2 days/week. The deadline to apply for this opportunity is June 22, 2026.

Role Responsible for driving mortgage production from origination to funding, through oversight of the mortgage loan originators, including but not limited to collaboration with the branch network and remote services. Maintains a safe, sound and profitable mortgage portfolio. Supervises the mortgage origination staff. Resolves escalated and sensitive member issues. Promotes the credit union by participating in various civic functions.

Essential Functions & Responsibilities

• Drives mortgage production from application to funding through management of the mortgage origination staff. Utilizes pipeline reporting to ensure all loans are being worked in a timely manner. Trains origination staff on best practices in obtaining mortgage business from resources outside the credit union. Assists Mortgage Loan Originators (MLOs) in finding effective and efficient processes that help them produce assigned loan volume goals (dollars and/or numbers).
• Provides feedback and ratings to employees through regular use of performance metrics, coaching, and evaluations. Takes prompt corrective action when necessary.
• Responds to escalated member and branch issues in a timely and concise manner.
• Promotes the company through active participation in civic functions.
• Works on special projects as assigned by executive management.
• Leads process improvement to create the most efficient and effective processes for all team members. Creates and maintains MLO product and services manual and ensures MLOs are properly trained on it.
• Assists in the research and resolution of any internal or external audit findings.
• Develops and mentors staff; provides training on compliance and process improvements; takes corrective action as needed and recognizes positive achievements as they occur.
• Performs other job-related duties as assigned.

Experience Three or more years of mortgage industry experience and one or more years of people management experience is required.

Education Bachelor's degree in a business-related field, or an equivalent combination of education and experience is required.

Other skills required

• Demonstrated ability to cultivate a high‑performing, collaborative team environment
• Eligible to obtain and maintain NMLS certification and licensing
• Proven record of achieving and exceeding sales goals
• Exceptional verbal and written communication abilities
• Strong presentation and public‑speaking skills
• Proficient in Microsoft 365 applications