Job Description

The Mortgage Processor has a total understanding of the entire mortgage process and all mortgage products for residential mortgage loans. She/he will participate as a team member dedicated to supporting the growth of real estate lending, providing the highest quality of customer service to internal and external customers while practicing the core values of Citadel Class Service.

Responsibilities

• Effectively manage a pipeline of 50+ loans.
• Manage all workflows from the time that the loan is assigned to the Processor until the loan is cleared to close.
• Meet all Quality Service Standards (QSS) established by Management for loans in process.
• Direct contact with Members to obtain documentation needed for the processing of all loan products. This includes the initial Welcome Call through to advise them that their loan has been sent to the Closing Team.
• Obtain and review all required documentation for submission to Underwriting and update Encompass accordingly. This includes income calculations for all self-employed borrowers.
• Order all services required for the loan product in accordance with Fannie Mae Guidelines.
• Prepare change of circumstance redisclosures to ensure the meeting of critical compliance timelines. Review for accuracy and provide to the borrower to obtain signatures. This includes (but is not limited to) a change of title company, updates to title fees, taxes, loan amount, rate lock, rate extensions, and program changes.
• Meet all important mortgage dates including commitment and closing dates. Loans to be submitted to closing within established TRID timeframes.
• Post fees for appraisal orders.
• Cross sell title services, and upsell other product opportunities to Members.
• Create a positive interface between the Members and all Citadel internal partners to increase Net Promoter Scores.
• Suggest ways to improve the overall operational efficiency of the Processing function.
• Assist Teammates to meet Mortgage Department Volume Goals and QSS on a monthly basis.
• Answer status calls and provide updates to Members, Retail Offices, Call Center, and third-party interests as requested.
• Process Home Equity loans as required by Management.
• Other Administrative and Processing tasks as needed or required by Management.

Qualifications and Education Requirements

• 5 years of experience in Processing Mortgage loans preferred.
• 2 years Mortgage Loan Processing required.
• Understanding of Mortgage Lending and the origination process.
• Knowledge of Fannie Mae, PMI and Credit Union lending guidelines.
• Knowledge of TRID, Redisclosure/Change of Circumstance.
• Knowledge of FHA, VA, and USDA lending policies and procedures.
• High School Diploma or equivalent; BS in business or related field preferred.
• Microsoft Office, Mortgage Loan Software; Encompass experience preferred, FICS and Synergy experience a plus preferred.

Additional Skills/Notes

• Must have excellent Time Management, Problem Solving, and Mathematical skills. Detail oriented with strong Data Input skills required.