Job Description

Job Location Fort Smith, AR 72916 Position Type Full Time

Position Purpose:

Prepare, process, and verify documentation for mortgage underwriting submissions and closings, as well as timely delivery of closed files for shipping.

Job Duties and Responsibilities:

• Process loan files in preparation for underwriter’s review in accordance with investor and/or government agency guidelines.
• Process and close loans for multiple loan officers in different branches.
• Create and maintain accurate loan files before and after closing and ensure compliance with bank procedures.
• Build relationships with loan officers by monitoring deadlines and maintaining communication and being responsive to requests for information.
• Manage monthly closings in a consistent and timely manner.
• Prepare accurate loan closing documents in accordance with written loan approval, including Closing Disclosure review and approval.
• Submit closed file documentation to Loan Ops for booking on bank system.
• Build relationships with title company personnel, realtors, and other related parties.
• Assist in post-closing shipping of government files for insurance.
• Track and clear all purchase pends issued by investor.
• Organize, track, and deliver final trailing documents to investor.
• Complete pre-funding audit tasks on all files.
• Remain aware and knowledgeable of industry changes to products and guidelines.
• Maintain knowledge of and ensure compliance with the Bank Secrecy Act.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

Qualifications

Skills and Abilities Required:

• Strong computer skills. Working knowledge of Microsoft Word and Excel required, experience with Encompass Loan Software preferred.
• Responsiveness in a fast paced, fluid environment and be held to minimum production standards while maintaining excellent organizational skills.
• The ability to build relationships in a team-oriented environment.
• Excellent written and oral communication skills as well as the ability to read and understand basic policies and procedures.
• Proactive; desire to identify opportunities rather than react to problems.
• Strong attention to detail; accuracy with numbers, consistency and completeness are critical.
• High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement
• Strong sense of initiative; self-motivated; work well without close supervision.
• Multitasking.

Experience and Education Requirements:

• Minimum two (2) year experience working in an office and/or customer service environment, preferably in bank lending department.
• Minimum one (1) year experience working in mortgage lending.
• High School diploma, or equivalent.

Physical Requirements:

• Typically requires sitting for long periods of time with frequent keyboard/mouse usage and intermittent stooping, bending and walking.
• May occasionally lift up to 25 pounds which may include the need for independent mobility: bend, reach, or kneel.
• Visual and auditory skills are required.

Core Values in Action:

• Integrity: Leads by example with ethical decision-making, honesty, and accountability.
• Trust: Builds confidence through transparent communication and consistent follow-through.
• Respect: Treats others with kindness, professionalism, and appreciation for diverse perspectives.
• Better Together: Fosters collaboration and teamwork to achieve shared goals through strong, trust-based relationships.
• Client & Community Focused: Puts clients and community first through responsive service and meaningful engagement.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets