Job Description

Lead and manage a specialized group of Mortgage Loan Processors assigned to a specific operational queue or team- such as fulfillment, closing, funding, construction draws, or other processing functions. This role is designed to be adaptable, allowing the supervisor to oversee different teams based on departmental needs. Responsibilities include coaching, mentoring, and developing team members, ensuring compliance with all relevant regulations, verifying goals and SLAs are met, and supporting seamless collaboration across sales and other teams, and leadership.

Duties and Responsibilities:

• Oversee daily priorities and workflows for the assigned processing team to meet efficiency targets and service level agreements (SLAs)
• Conduct regular one-on-one meetings focused on performance, goal tracking, and career development
• Reassign workloads and provide coverage during team member absences
• Process loan applications when needed to support team capacity
• Hire, train, and onboard new Mortgage Loan Processors
• Manage weekly timesheets and time-off requests
• Develop and implement Strength Development Plans; conduct performance reviews and corrective actions as needed
• Prepare monthly reports on team productivity and efficiency
• Participate in departmental projects, tickets, and testing initiatives
• Ensure high standards of service and file quality within the assigned team
• Identify opportunities for process improvement and automation while maintaining compliance and quality

Qualifications:

Bachelor’s Degree preferred. Prior lending and leadership experience preferred. Proven ability to coach and develop team members based on talents. Excellent data processing and computer skills, with an eye for detail. An ability to work under pressure and in an organized manner. Excellent communication and people skills.

Performance Standard:

Must take pride in department by processing loans in a timely and efficient manner with a high attention to detail. Must be professional and courteous in manner, with a focus on attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
• Sit for extended periods of time.
• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
• Repetitive motion using wrists, hands, and fingers.
• Reach keyboards.
• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.