Job Description

It is the Post Closer’s daily responsibility to track, monitor and clear suspense conditions within the investor’s given timeframe and to escalate to a manager any problems that may arise so that these can be resolved without expense. If follow up with a customer is required, the highest standards of professionalism and service are to be followed in any written or verbal communications.

Essential Duties

• Review daily investor portals for suspense conditions, monitor notifications of deficiency to prioritize daily work flow
• Update suspense conditions in Loan Origination System (Encompass) for doc tracking and root cause analysis.
• Track, gather and upload any documents required to clear suspense conditions

• Refute any invalid investor suspense conditions
• Professionally communicate with all departments necessary to obtain documentation in a timely fashion.
• Monitor and respond to post-purchase audit and file requests from internal and external examiners, auditors, investors, quality control providers or other external parties as assigned by management.
• Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.

Requirements

• Minimum 1 years post-closing experience required
• Familiarity with industry quality control standards and fraud detection methods

• Be able to work efficiently in a fast-paced environment
• Proficient computer skills including Google Suite, Microsoft Word, and Excel. Experience with Encompass preferred
• Excellent people skills
• Proficient knowledge of technology including office equipment (printers, scanners, etc)

Benefits

• Medical
• Dental
• 401k with match
• Paid Time Off
• Volunteer Time Off