Job Description

WE ARE HIRING!

We are seeking a dedicated and experienced Mortgage Operations Supervisor to join our team. This role will oversee daily operations for the retail & broker channel, ensuring compliance, and high-quality mortgage processing from application through closing. This position is responsible for supervising staff and maintaining strong broker relationships through effective communication, issue resolution, and consistent service level.

In This Role, You Will:

• Supervise and support mortgage operations staff, including underwriters, processors, and closers, ensuring balanced workloads and timely loan progression
• Monitor pipeline reports to ensure SLAs, rate lock expirations, and closing deadlines are met
• Ensure compliance with federal, state, and investor guidelines (including TRID, RESPA, TILA, FHA, VA, Fannie Mae, Freddie Mac)
• Monitor workflow and implement process improvements to enhance operational efficiency
• Provide training, coaching, and performance feedback to team members
• Maintain relationships with appraisal management companies and independent appraisers
• Collaborate with internal and external stakeholders to facilitate smooth loan processing
• Prepare and analyze reports on team performance, loan pipeline, and operational metrics
• Address and resolve escalated and complex issues
• Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

• 3-5+ years of mortgage operations experience with a strong focus on broker/TPO lending
• High school diploma or equivalent required
• Bachelor’s degree in business, finance, or related field preferred
• Previous supervisory experience required
• Proficiency with LOS systems (e.g., Encompass or similar) and broker portals
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to quality
• Strong knowledge of mortgage documentation, disclosures, compliance and closing requirements
• In-depth understanding of TRID, RESPA, TILA, and applicable state and federal regulations