Job Description

At Summit Credit Union, we believe mortgage servicing should feel supportive, accurate, and hassle‑free for our members. As our Mortgage Loan Servicing Specialist 1, you’ll play a key role in ensuring our members’ mortgage accounts are handled with care, precision, and compliance—while delivering the exceptional service Summit is known for.

If you’re a detail‑driven mortgage servicing professional who thrives in a collaborative, fast‑paced environment and takes pride in doing things right the first time—this could be your next great opportunity.

What You’ll Do (Your Impact)

• Keep Member Accounts Accurate by processing payments, escrow transactions, and updates in a timely and precise manner.
• Manage Escrow Functions including insurance and tax disbursements, ensuring schedules are met and member impact is minimized.
• Protect Compliance by adhering to regulatory, investor, and internal policy requirements in all servicing activities.
• Support Members with prompt, professional resolution of inquiries—delivering high satisfaction and minimal complaints.
• Partner Across Teams to contribute to seamless workflows and ensure the mortgage servicing area meets departmental goals.
• Maintain Clear Documentation that reinforces operational integrity and meets Summit Credit Union’s standards for quality and compliance.

What You Bring

• High school diploma or equivalent.
• 1+ year of experience in banking, lending, or mortgage servicing with knowledge of loan operations.
• Strong understanding of mortgage loan products, escrow processes, and servicing compliance requirements.
• Proficiency with loan servicing software, Microsoft Office, and document management systems.
• Strong attention to detail and organizational skills for accurate recordkeeping.
• Clear, professional verbal and written communication skills.
• Ability to work independently while contributing to a collaborative team environment.
• Commitment to continued learning in mortgage servicing trends, regulations, and system enhancements.

Why You’ll Love Working Here

• Comprehensive health insurance options
• 401(k) with employer match
• Generous paid time off
• Paid holidays and wellness‑focused benefits
• Professional growth and learning opportunities
• A people‑first culture built on inclusion, purpose, and community impact

Additional Details

Physical Demands:

This role requires the ability to sit, stand, walk, and use hands/fingers. Occasional reaching above/below the shoulder and lifting/pushing/pulling up to 10 pounds may be required.

Work Environment:

Work is performed in a typical administrative office setting with proper lighting and climate control. Occasional travel to branches may involve exposure to outdoor weather and traffic.

Equipment Used:

Standard office equipment including telephone, printer, PC, and mobile devices.

Our Commitment

At Summit Credit Union, different makes us better. We are proud to be an Equal Employment Opportunity employer committed to a diverse and inclusive workplace where everyone belongs and can contribute their best work. Employment decisions are based on qualifications, merit, and business need.

Ready to Make an Impact?

If you're passionate about supporting members, ensuring accuracy, and contributing to a high‑performing mortgage servicing team—we’d love to meet you.