FICS - Financial Industry Computer Systems, Inc

Mortgage Loan Servicer - System Support

FICS - Financial Industry Computer Systems, Inc  •  Addison, TX (Onsite)  •  1 hour ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

FICS is excited to announce an opening for a Mortgage Loan Servicing System Support professional who will play a pivotal role in ensuring our clients receive unparalleled support for our mortgage loan servicing software. We seek an individual with a solid background in residential loan servicing, ideally with at least three years of hands-on experience. You must possess a deep understanding of mortgage servicing processes, including escrow administration, ARM analysis, payment processing, and IRS reporting.

As a System Support team member at FICS, you will act as the go-to resource for our clients, troubleshooting issues, answering inquiries, and providing training on our software solutions. Your contributions are vital, as you will be helping clients navigate through the complexities of mortgage servicing software, enhancing their productivity and operational efficiency. Expect to conduct hands-on training sessions, webinars, and participate in software testing to ensure top-notch product performance

Requirements

What you bring:

  • 3-5 years of experience in residential mortgage loan servicing is required.
  • Experience with investor reporting, specifically with Fannie Mae, Freddie Mac, and/or Ginnie Mae is highly preferred.
  • Strong knowledge of mortgage loan servicing principles, including escrow administration, ARM analysis, payment processing, and IRS reporting.
  • Excellent communication skills, both written and verbal.
  • Proficient interpersonal and presentation skills
  • Proficiency with personal computers and standard business software, such as Microsoft Word, Excel, PowerPoint, etc.
  • Quick ability to learn other software used by FICS in a Windows environment
  • A genuine eagerness to learn and adapt is essential.
  • Willingness to travel within the U.S. as necessary.

Benefits

At FICS, our customers are our top priority, and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.

Curious about what it's like to be part of the FICS community? Discover more at: www.FICS.com/about-us/life-at-fics Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment

Don’t miss out—apply today to become a member of the FICS Mortgage Servicer System Support team!

FICS - Financial Industry Computer Systems, Inc

About FICS - Financial Industry Computer Systems, Inc

FICS® is a leading mortgage loan origination software, residential servicing software, and commercial loan servicing software provider. FICS offers the most cost-effective, efficient, flexible software solutions on the market today. FICS® has delivered exceptional automation, performance, system support and value for more than four decades.

Mortgage Servicer® automates mortgage servicing operations, including payment processing, investor reporting, custodial accounting, imaging, report writing and more. Commercial Servicer® automates and provides seamless data flow for virtually every facet of commercial loan servicing for diverse types of commercial loan products. Loan Producer® automates the loan origination process from point of sale to closing, funding and secondary marketing, a complete end-to-end loan origination system.

With FICS’ solutions, you'll save money through a low initial investment, nominal monthly support, and maintenance fee, paperless servicing or origination, real time processing, and enhanced productivity. FICS’ software systems are flexible, meeting the specific needs of small and large companies. When you call FICS, you'll speak with our receptionist who will direct you to the appropriate support person. You won't lose valuable time waiting for someone to return your call or answer your email. We strive to exceed our customers’ expectations.

Visit www.fics.com for more information about our exceptional software solutions.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Addison, TX
Year Founded
1983
Website
fics.com
Social Media