Job Description

This position processes files assigned from the loan officers in a timely manner and monitors file status and potential problems. This position maintains contact with loan officers, realtors, and customers on file.

Primary Duties:

• Maintain proper status on loan files assigned.
• Review all VOE, VOD, VOR-M, Appraisals, Title Commitments, Credit Reports, and other credit documentation for accuracy and to correct any problems on these documents as soon as possible.
• Work with the officers to prepare and submit a complete file to underwriting.
• Work with the title company to set closing and to gather payoffs as needed on files.
• Alert officers of potential problems on files and discuss these with the officers.
• Monitor and report to the manager the performance and activities of the officers. If disagreement occurs on a file on how to handle the situation the processor shall consult the manager.
• Keep abreast of FHA, VA, RD and Conventional guidelines as received.
• Have a complete file for shipping and funding a loan.
• Aid the shipping and funding departments as requested by the manager. Will assist as needed to resolve problems on files delivered.
• Work evenings and Saturdays as scheduled. The work schedule for regularly scheduled full time employees is no more than forty hours per week.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Minimum of two years of Loan Servicing or Real Estate Processing experience preferred.
• Bilingual required.
• Good computer and keyboarding skills.
• Ability to manage time and work under deadlines and pressure.
• Ability to work with people and maintain composure.