Job Description

Job Summary

Ensures all mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. Ensures that all loan application and processing requirements meet all SLFCU guidelines, secondary market guidelines, and federal and state regulations to perfect the Credit Union’s lien position. Compile and verify loan documentation to support member's loan application. Ensures accuracy of application in Loan Origination System. Completes any outstanding conditions and confirms loan is ready for Closing.

Essential Job Duties

• Review and analyze mortgage loan documents to ensure accuracy, completeness, lien position and vesting for the benefit of the member and minimize risk to the Credit Union.
• Verify loan application in mortgage loan origination system (LOS), to include credit, income, assets, etc. for accuracy, completeness, and to ensure compliance with SLFCU guidelines, secondary market guidelines, and federal and state regulations. Follow up with members for additional information and documentation as required.
• Work with third-party vendors to submit orders as well as to review and resolve issues to minimize risk to the Credit Union.
• Satisfy all outstanding loan conditions.
• Exceed members’ expectations through efficient, proactive, and accurate service to ensure superior member service via a variety of delivery channels.
• Provide a superior member experience by:
• Actively listening to and assessing the needs of the member
• Identifying and recommending solutions
• Referring members to the appropriate person or department
• Answer phone calls regarding mortgage questions accurately and professionally.
• Perform other duties as requested by management.

Requirements

Required Skills/Abilities:

• Possesses excellent interpersonal skills. Demonstrates daily the Credit Union’s commitment to putting members first.
• Able to formulate creative solutions that strengthen the Credit Union’s relationship with members and business partners. Demonstrates exceptional problem-solving skills.
• Demonstrates strong relationship management skills.
• Able to handle difficult situations in a positive and professional manner.
• Functions well within departmental and cross-functional teams. Able to work proactively with team members in developing and achieving a common goal.
• Demonstrates strong verbal and written communication skills; able to communicate lending-related topics clearly and succinctly to others.
• Possesses excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects, meet deadlines, and work under pressure.
• Able to identify opportunities for improvement with processes and procedures to improve efficiency.

Required Knowledge:

• Basic understanding of real estate lending processes.
• Knowledge of escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications desired.
• Proficient with Microsoft Office applications and able to learn third-party software programs.

Education and/or Experience:

• Minimum one-year direct experience with real estate loans.
• Associate’s degree or successful completion of a specialized course or study in real estate or related field desired.
• Successfully completed online Credit Union courses that include, but not limited to: escrow accounts, HMDA, flood, TIL-Reg Z, and loan applications (internal candidates)

Physical Requirement:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 5 pounds at times.