Job Description

The Mortgage Loan Originator (MLO) is responsible for originating their own sales by contacting prospective clients and by developing and maintaining referral sources. The MLO spends significant time out of the office conducting sales calls, meeting with borrowers and attending closings. The MLO has flexibility in setting their working hours as well as scheduling the tasks performed in a workday. The MLO is compensated on a commission only basis.

MAJOR RESPONSIBILITIES:

• Principal duty is the origination of mortgage loans, i.e. sales.
• Ongoing, in-person contact with referral sources, to ensure continuous leads and relationships with individuals such as borrowers and realtors.
• Conducts sales calls, attends realtor sales meeting, open houses, functions and trainings.
• Takes thorough and complete loan applications; analyzes and prequalifies applicant information to determine viability of the client’s desired loan program.
• Pulls credit, analyzes credit, and compares for accuracy with the mortgage borrower’s statements
• Corrects inaccuracies and determines correct loan options for the borrower based upon the applicant’s present situation, future plans and preferred loan product.
• Provides guidance and information relevant to the risks and benefits of each program the applicant is qualified for.
• Effectively explains and communicates the terms of each product and ensures all documents necessary are signed by the borrower.
• Gathers all initial documentation required based upon the applicant’s selected loan program including disclosure requirements.
• Provides loan package to the loan processor for review, stacking and pre-submission audit.
• Works with the loan processor to provide any letters of explanation, or additional documentation as necessary and required by underwriting to clear all conditions and close each loan.
• Maintains a working file for the office as required for compliance.
• Acts as a liaison for all parties to the transaction, i.e. buyer, seller, realtor, builder, title company, appraiser, credit vendors, etc.

PROBLEM SOLVING & DECISION MAKING

Individuals in this role exercise independent judgment within investor and regulatory guidelines. Serves as subject‑matter expert for complex loan scenarios. Acts as escalation point for underwriting and borrower issues. Individuals have discretion to recommend loan programs and investors based on borrower profile.

REQUIREMENTS

Education and Experience:

• A minimum 1 year of Mortgage Origination experience is required

Skills/Knowledge:

• Thorough understanding of mortgage products, pricing and guidelines.
• Up to date understanding of all regulatory compliance and participating in various required trainings Eastern Bank provides.
• Ability to take accurate and thorough loan applications
• Possess a working knowledge of credit reports, DTI, LTV, and CLTV ratios
• Have excellent communication and interpersonal skills
• Attention to detail and outstanding customer service is critical to success
• Ability to create, implement and adapt a market penetration strategy for lead development, prospect to client conversion, and client to close conversion.
• Ability to self-source business through sales activities including cold calling, appointment setting, and group presentations.
• Ability to create marketing systems to source new business as well as keep in touch with existing clients, realtors, builders, etc.
• Experience with Outlook, Microsoft Office, Encompass and other similar software preferred

Working Conditions:

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside an office to access file cabinets, office machinery, etc. They also frequently operate motor vehicles and regularly travel to locations outside of the facility, to attend meetings, trainings, events, and other client business activities. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle. The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office or while traveling to clients for various needs.

WORK ENVIRONMENT

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). The employee may occasionally be outdoors and exposed to hot or cold weather, and wet and/or humid conditions. The employees in this role frequently will be required to travel to other locations, e.g., client or prospect locations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.